Manager, Client Services

🔥 19 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Manage accounts of multiple client service programs or a single large national program • Maintain client, client broker, and key vendor relationships • Manage program procedures and processes affecting customer satisfaction and client retention • Perform client renewal and Client Service Instruction preparation for assigned clients • Coordinate pricing and complete location coding parameters • Prepare and distribute stewardship and other reports • Coordinate client invoicing, audits, and accounts receivable follow-up • Educate clients on loss data and cost drivers impacting assigned programs • Coordinate project activity and act as the primary client contact • Identify issues affecting customer satisfaction and solicit cross-selling opportunities • Coordinate client contracts • Administer company personnel policies and follow staffing and training standards • Interview, hire, establish performance development plans, and conduct performance discussions • Provide support, guidance, leadership, and motivation • Support the organization's quality programs • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • Colleague to pursue CPCU, AIC and/or ARM or other related designation required • Eight (8) years of related experience or equivalent combination of experience and education required, including three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity • Strong understanding in one of the following areas: workers compensation, liability and disability claims management • Strong understanding of client location coding parameters, banking methodology, and claims operating systems • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation and facilitation skills • Ability to work in a team environment • Ability to handle conflict and confront challenging issues in a fast work environment • Ability to meet or exceed Performance Competencies • Travel as required

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k and matching • PTO • Disability insurance • Life insurance • Employee assistance • Flexible spending or health savings account • Other additional voluntary benefits • Reasonable accommodations when applicable and appropriate

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