OSS Team Lead

🔥 5 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Supervise Operations Support Services staff and processes • Monitor colleagues' workloads • Provide training and monitor individual transactions • Provide technical direction on work processes • Define and establish quality assurance procedures, standards, metrics reporting, and auditing • Train the OSS team on tasks and responsibilities • Review quality data, conduct audits, track quality metrics, and report findings • Track non-compliance issues through resolution • Manage staffing schedules to ensure appropriate department coverage • Perform other duties as assigned • Support the organization's quality programs • Travel as required • Administer company personnel policies and follow staffing standards and training recommendations • Interview, hire, and establish colleague performance development plans • Conduct colleague performance discussions • Provide support, guidance, leadership, and motivation to promote maximum performance

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • Six (6) years of related experience or equivalent combination of education and experience required • Two (2) years of claims management experience required • Some proven software specifications experience required • Supervisory experience preferred • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Leadership/management/motivational skills • Excellent analytical and interpretive skills • Strong organizational skills • Strong time management skills • Good judgment and discretion skills • Ability to manage multiple projects and set priorities • Ability to work in a team environment • Ability to meet or exceed Performance Competencies • Ability to travel as required

🏖️ Benefits

• Work-life balance • Equal Opportunity Employer • Drug-Free Workplace • Reasonable accommodations considered • Diverse, equitable, and inclusive workplace

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