Quality Assurance Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 QA Engineer (Quality Assurance)

🚫👨‍🎓 No degree required

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

📋 Compliance

Insurance • Enterprise • Compliance

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Provide service transaction monitoring to service center assistants (SCAs) and service center representatives (SCRs) • Determine customer call quality and effectiveness of customer contact responses and interactions • Manage daily workflow • Complete assignments by their due date unless business needs dictate otherwise • Complete the designated weekly/monthly audits for assigned business products • Report individual audit results to the appropriate managers for their use when completing evaluations • Be a technical expert on the functions and products you audit • Mentor new members of the Quality team • Develop Representatives in the functions you audit • Provide feedback confidentially and in a professional manner to representatives about their performance • Give/receive feedback efficiently and effectively • Identify opportunities for process improvements • Provide coaching when opportunities need to be addressed • Endeavor to learn new skills that support the business organization

🎯 Requirements

• High School diploma or GED required • One (1) years of customer service experience or equivalent combination of education and experience required • Inbound call center experience strongly preferred • Excellent customer service skills • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Good interpersonal skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies

🏖️ Benefits

• Flexible work arrangements • Work-life balance • Professional development opportunities