Senior Customer Success Manager

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🔥 8 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Lead management of large-scale, national, or international BillReview IQ client accounts on Legal-X and/or Legal eXchange • Execute contract renewals for major clients, including complex pricing negotiations • Develop and deliver advanced stewardship reports and dashboards tailored to client requirements • Advise clients on advanced bill review audit strategies and program optimization • Act as senior liaison for clients and proactively manage relationships across multiple stakeholders • Lead and coordinate large-scale projects with cross-functional teams, including the Expert Bill Review group • Identify, develop, and pursue strategic cross-selling and business expansion opportunities • Analyze and resolve high-impact issues affecting customer satisfaction and retention • Mentor and support other team members as needed • Travel as required and perform other assigned duties

🎯 Requirements

• Eight (8) years of related experience or equivalent combination of education and experience required • Three (3) years of legal and/or claims adjuster experience required • Deep expertise in customer service and one or more of: workers’ compensation, liability claims management, or insurance litigation • Superior communication, leadership, and negotiation skills • Ability to understand client needs, discuss alternatives, make recommendations, and manage client expectations • Technical ability to gain in-depth product knowledge through self-directed learning • Advanced proficiency with Microsoft Office and complex reporting tools • Ability to manage multiple high-priority projects in a dynamic environment • Exceptional analytical, strategic thinking, and interpersonal skills • Ability to work in a team environment • Ability to handle conflict and challenging issues in a fast work environment • Ability to meet or exceed Performance Competencies • Bachelor’s degree from an accredited college or university preferred • Ability to travel as required

🏖️ Benefits

• Work-life balance • Caring culture • Career growth opportunities • Diverse, equitable, and inclusive workplace • Reasonable accommodations when applicable and appropriate