Senior Customer Success Manager

🔥 59 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Availity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Secondary Market on 2021-07

Healthcare • Consulting • Logistics

Availity is a leading health information network that connects payers, providers, and technology partners in the healthcare industry. By facilitating over 13 billion clinical, administrative, and financial transactions annually, Availity streamlines payer-provider collaboration and enhances patient care through an integrated provider engagement platform. The company's solutions leverage artificial intelligence and interoperability to automate processes such as prior authorizations, revenue cycle management, and payment accuracy, ultimately reducing costs and improving efficiency across the healthcare ecosystem.

📋 Description

• Own and manage assigned health plan accounts as the primary customer success and relationship-management contact • Build trusted relationships with client stakeholders, including navigating difficult conversations and escalations • Coordinate with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution • Track and manage complex client issues, ensuring accountability, progress, and timely outcomes • Drive customer satisfaction, retention, and long-term success by identifying account risks and opportunities • Identify opportunities to expand customer value and protect recurring revenue in partnership with internal teams • Represent the customer internally and align client needs with organizational priorities • Serve as the primary owner of large, complex health plan accounts across the customer lifecycle • Protect revenue, drive retention, and identify opportunities to expand value through partnerships and execution

🎯 Requirements

• Experience managing enterprise or complex customer accounts in healthcare, healthcare technology, or a related environment • Strong relationship-building skills with experienced and executive-level stakeholders • Ability to navigate ambiguity and drive outcomes through influence rather than authority • Comfort handling escalations and facilitating resolution across multiple internal teams • Excellent communication, judgment, and organizational skills • Healthcare industry experience preferred • Strong soft skills and leadership presence • Strong payer expertise within healthcare technology is a differentiator • Awarded Top Account Manager and/or Presidents Club Winner is a differentiator • Must be able to use a camera for all virtual meetings • Must pass a drug test before beginning employment • Must meet U.S. employment eligibility verification requirements • Sponsorship in any form is not available

🏖️ Benefits

• Competitive salary • Bonus structure • Generous HSA company contribution • Healthcare benefits • Vision benefits • Dental benefits • 401k match program available on day one • Unlimited PTO for salaried associates • 9 paid holidays • Hourly associates start at 19 days of PTO, with the same holiday benefits • Wellness reimbursement up to $250/year for gym memberships, racing events, weight management programs, etc. • Education reimbursement • Paid Parental Leave for birth and adoptive parents • Culture teams and Young Professionals Group • Continuous learning resources and industry/tech-stack experts • Casual dress • Community volunteering and charitable engagement opportunities