Senior Merchant Success Manager, Enterprise Sales

🔥 8 minutes ago

🌵 Arizona, Colorado, +4 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $35 - $52 / hour

⏰ Full Time

🟠 Senior

🏆 Customer Success

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DoorDash

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

Food & Beverage • Logistics • eCommerce

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

📋 Description

• Develop growth plans and lead day-to-day execution for a portfolio of franchise groups and brands • Engage franchisees in growth strategy conversations, including store expansion on Drive, increased Drive utilization, and net profitability growth • Introduce and execute Drive white-label growth opportunities to deepen partnerships and increase partner revenue streams • Develop and foster relationships with franchise C-suite executives and strategy and operations leads • Conduct business reviews with key franchise decision-makers • Determine franchisee needs, prioritize them by business impact, and co-create solutions • Serve as the primary point of contact for issues and remain accountable for their resolution • Drive Drive-related operational improvements with franchisees • Leverage playbooks, tools, and internal resources to provide franchisees with a high-quality DoorDash experience • Resolve roadblocks and improve operational efficiency • Work cross-functionally with the Drive team to improve franchisee, store operator, and customer experiences • Influence the overall product roadmap • Report to a Manager on the US Franchise Sales – Restaurants team within Enterprise

🎯 Requirements

• 3–5+ years of experience in consulting, client success, account management, or sales • Proven success working in cross-functional teams, including with product, marketing, and operations • Expert communication and interpersonal skills • Bachelor’s degree required • Client-facing relationship management experience • Problem-solving ability and strong bias for action • Organization and attention to detail • Ability to work at a fast pace • Grit, perseverance, and ability to handle challenges • High standards and accountability • Nice to have: high-growth or early-stage startup experience • Nice to have: experience with marketplaces, operations, logistics, or unit economics • Nice to have: proficiency in analytics and visualization tools such as Sigma, Tableau, or Excel • Nice to have: knowledge of CRM software such as Salesforce

🏖️ Benefits

• 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave • Medical benefits • Dental benefits • Vision benefits • 11 paid holidays • Disability insurance • Basic life insurance • Family-forming assistance • Mental health program • Flexible paid time off/vacation for salaried roles • 80 hours of paid sick time per year for salaried roles • Wellness expense reimbursement • Premium healthcare • Sales commission opportunities