Customer Success Manager – VC Backed Startups

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SignalFire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

SignalFire is a venture capital firm built on technology and data, dedicated to supporting growth for early-stage companies through advanced AI tools and seasoned sector expertise. They focus on providing unparalleled support to their portfolio companies, combining in-house AI capabilities with tailored advisory programs across multiple sectors such as healthcare, fintech, cybersecurity, and more.

📋 Description

• Own customer relationships to drive adoption, satisfaction, and long-term retention • Develop and execute customer success strategies for renewals and expansion • Act as a trusted advisor helping customers achieve business goals • Build scalable customer onboarding, enablement, and support processes • Collaborate with product, sales, and marketing to improve customer experience • Develop playbooks and success metrics to optimize customer engagement • Advocate for customer needs and provide feedback to product and engineering teams • Implement and manage customer success tools such as Gainsight, ChurnZero, Zendesk, and HubSpot • Submit an application to join SignalFire’s Talent Ecosystem • Work with SignalFire talent partners or portfolio-company leaders if a match is identified

🎯 Requirements

• 3+ years of experience in customer success, account management, or a related function • Experience at a high-growth startup or SaaS company • Proven ability to drive renewals, expansion, and customer retention • Strong relationship-building and communication skills • Experience working with B2B SaaS, enterprise customers, or technical products is a plus • Familiarity with customer success platforms such as Gainsight, ChurnZero, and Totango • Data-driven mindset with experience tracking NPS, churn, and engagement metrics

🏖️ Benefits

• Estimated OTE of $125K–$200K • Visibility into exclusive early-stage opportunities • Profile shared with SignalFire portfolio companies • Consideration for future customer success roles in the portfolio • Potential full-time operating, fractional/interim, or advisory opportunities • Opportunity to receive recruiting correspondence and community-event invitations