Customer Success Manager

Job not on LinkedIn

🕒 August 5

🏈 Alabama, Arizona, +17 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $52k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 35%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Books Are Fun

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤲 Charity

Education • Charity

Books Are Fun is an organization that runs the Book Blast program to provide books to children through partnerships with schools and educational centers. It helps families build home libraries by delivering free books to students, runs school events and rewards to encourage reading, and provides resources for educators and families. The organization reports measurable impact (over 16 million books distributed) and emphasizes increasing reading engagement and supporting underserved students.

📋 Description

• Serve as the primary point of contact for schools throughout their Book Blast journey, from onboarding to renewal • Build and nurture long-term relationships with school leaders through personalized outreach and proactive problem-solving • Implement retention strategies based on Never Lose a Customer Again principles • Use data-driven insights to highlight program impact and promote future participation • Facilitate smooth transitions of new schools from sales to customer success • Partner with the Regional VP on client needs and retention efforts • Provide customer insights, program enhancement feedback, and growth opportunities to leadership and marketing • Develop and execute engagement strategies to maximize participation and event results • Support the Regional VP with calendar management, communication, and project coordination • Identify customer-journey friction points and refine processes • Maintain detailed records of client accounts, communications, and outcomes • Participate in ongoing training and coaching • Encourage and gather testimonials, referrals, and client advocacy • Leverage client satisfaction to build a network of advocates for Books Are Fun

🎯 Requirements

• Proven experience in customer success, account management, sales support, or related roles • Strong communication, relationship-building, and problem-solving skills • Customer-centric mindset with passion for creating exceptional experiences and long-term loyalty • Organized, detail-oriented, and capable of managing multiple priorities seamlessly • Energetic and enthusiastic; love books and enjoy sharing that excitement with clients • Comfortable working independently in a remote environment • Comfortable working from one of the approved states: AL, AZ, CA, CO, DE, FL, GA, IA, IL, IN, KY, MD, MO, NC, NE, NV, NY, OH, PA, SC, TN, or TX • Prolonged periods of sitting at a desk and working on a computer • Must be able to lift up to 10 pounds at times

🏖️ Benefits

• 401(k) • Dental insurance • Vision insurance • Health insurance • Wellness program and discounts to Calm app & One Pass Select • Flexible Spending Account/Health Savings Account/Dependent Care FSA • Supplemental benefits (critical illness, accident, & hospital indemnity) • Employee Assistance Program • Monthly internet stipend • Company paid life insurance + buy-up option • Company paid short-term & long-term disability insurance • 13 paid holidays throughout the year • Paid Time Off • Paid Volunteer Time Off • Work from home • Cultural connections such as our Quarterly Book Club • Performance Bonuses paid seasonally

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