Customer Success Manager

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🔥 0 minutes ago

🏈 Alabama, Arizona, +17 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $52k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Books Are Fun

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤲 Charity

Education • Charity

Books Are Fun is an organization that runs the Book Blast program to provide books to children through partnerships with schools and educational centers. It helps families build home libraries by delivering free books to students, runs school events and rewards to encourage reading, and provides resources for educators and families. The organization reports measurable impact (over 16 million books distributed) and emphasizes increasing reading engagement and supporting underserved students.

📋 Description

• Serve as the primary point of contact for schools throughout their Book Blast journey, from onboarding to renewal • Build and nurture long-term relationships with school leaders through personalized outreach and proactive problem-solving • Implement retention strategies to maximize renewals and engagement • Use data-driven insights to highlight program impact and promote future participation • Facilitate smooth transitions of new schools from sales to customer success • Partner with the Regional VP to align on client needs and retention efforts • Provide customer insights, program enhancement feedback, and growth opportunities to leadership and marketing • Develop and execute engagement strategies that maximize participation and event results • Support the Regional VP with calendar management, communication, and project coordination • Identify customer-journey friction points and refine processes • Maintain organized records of client accounts, communications, and outcomes • Participate in ongoing training and coaching • Encourage and gather testimonials, referrals, and client advocacy

🎯 Requirements

• Proven experience in customer success, account management, sales support, or related roles • Strong communication, relationship-building, and problem-solving skills • Customer-centric mindset with passion for exceptional experiences and long-term loyalty • Organized, detail-oriented, and capable of managing multiple priorities • Energetic and enthusiastic; love of books and enjoyment of sharing that excitement with clients • Comfortable working independently in a remote environment • Must be able to lift up to 10 pounds at times • Must work from one of the listed states: Alabama, Arizona, California, Colorado, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kentucky, Maryland, Missouri, North Carolina, Nebraska, Nevada, New York, Ohio, Pennsylvania, South Carolina, Tennessee, or Texas

🏖️ Benefits

• 401(k) • Dental insurance • Vision insurance • Health insurance • Welness program and discounts to Calm app & One Pass Select • Flexible Spending Account/Health Savings Account/Dependent Care FSA • Supplemental benefits (critical illness, accident, & hospital indemnity) • Employee Assistance Program • Monthly internet stipend • Company paid life insurance + buy-up option • Company paid short-term & long-term disability insurance • 13 paid holidays throughout the year • Paid Time Off • Paid Volunteer Time Off • Work from home • Cultural connections such as our Quarterly Book Club • Performance Bonuses paid seasonally