Client Success Manager – ACA Services

Job not on LinkedIn

🕒 July 1

⚜️ Louisiana, South Carolina, +1 more states – Remote

⚜️ Louisiana – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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Selerix Systems, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏥 Healthcare

📦 Logistics

📚 Education

💰 Private equity on 2021-09

Healthcare • Logistics • Education

Selerix Systems, Inc. is a cloud-based software provider that delivers an all-in-one benefits administration and enrollment platform focused on simplifying open enrollment, ACA and COBRA compliance, and employee benefits communication. The company offers integrations with HRIS and payroll systems, decision-support and education tools for employees, and dedicated implementation and support services for employers, brokers, carriers, and resellers. Selerix’s SaaS solutions emphasize secure data exchange, compliance reporting, and engagement tools to increase benefits participation and reduce administrative workload.

📋 Description

• Manage the various stages of the Selerix ACA process • Ensure compliance with IRS filing and employer reporting requirements • Serve as the primary liaison between clients and Selerix for ACA reporting • Research and troubleshoot client-reported issues • Communicate with clients and the company to resolve issues • Collaborate with internal and external partners • Ensure client and/or case-builder data meets implementation and ongoing cadence requirements • Conduct onboarding meetings for new ACA clients • Configure companies and setups in software based on client information • Conduct client training sessions • Maintain records and timelines in Monday.com • Configure user credentials and provide them to client teams • Maintain security and confidentiality of client data according to Selerix policy and HIPAA requirements • Participate in staff meetings, conference calls, and other meetings • Perform other duties as required

🎯 Requirements

• Fluent in English with strong written and verbal communication skills • Professional demeanor with outstanding communication and interpersonal skills • Customer-focused mindset and commitment to excellent service and support • Strong ethics and ability to maintain confidentiality • Expert Microsoft Office skills • Proven project management skills • Exceptional organizational abilities and strong attention to detail • Proactive approach to identifying and correcting errors early • Self-starter and self-directed • Excellent organizational and time management skills • Ability to work in a team environment and independently • Ability to prioritize and manage multiple tasks effectively under pressure • Ability to interpret, evaluate, and communicate detailed information • Ability to manage and support a high-volume client portfolio • Extensive knowledge of ACA Regulations • Must be eligible for US employment • At least one year of ACA experience (application requirement)

🏖️ Benefits

• Medical, dental, and vision insurance • 4 weeks paid time off (PTO) • 9 paid Holidays • 401k (with match) • Basic Life • Long Term Disability (LTD)