Customer Success Manager

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sembi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

☁️ SaaS

🔐 Security

🤝 B2B

SaaS • Security • B2B

Sembi is a B2B SaaS provider delivering a unified portfolio of software quality and security tools. It offers test management, automation, reporting, and AI-driven test optimization (TestRail, Xray, Testmo, Ranorex, Xporter, DesignWise) alongside application security and code-analysis solutions (PreEmptive, Kiuwan). Sembi focuses on ease of use, scalability, and enterprise-grade support to help development and QA teams improve quality, strengthen security, and accelerate product delivery.

📋 Description

• Own a portfolio of mid-market and growth accounts, ensuring customers successfully adopt and realise value from the product • Develop and execute customer success plans tailored to account needs, maturity, and usage patterns • Proactively engage customers to drive adoption, best practices, and continuous value realisation • Independently manage customer relationships across user and business stakeholders • Monitor customer health signals including usage, engagement, sentiment, and feedback • Identify risks, gaps, and churn signals early and take proactive action to mitigate them • Own first-line response to customer health risks and coordinate internally to ensure resolution • Own renewal readiness signals and partner with Renewal Managers by providing structured insights on account health, risks, and stakeholder context • Act as the primary point of contact for accounts and run structured customer engagements such as success reviews and QBR-lite sessions • Share structured customer feedback with Product, Renewals, Sales, and Support teams • Collaborate with internal teams to remove blockers, improve customer experience, and support escalation resolution • Use usage, engagement, and customer feedback data to drive proactive decision-making • Identify portfolio patterns and propose improvements to processes, playbooks, or customer engagement strategies • Maintain accurate and up-to-date records in CRM and Customer Success systems

🎯 Requirements

• 2–5 years’ experience in customer success, account management, or SaaS customer-facing roles • Proven ability to independently manage a portfolio of mid-market or growth accounts • Strong analytical skills with the ability to interpret usage and engagement data and translate insights into action • Excellent communication and relationship-building skills, with the ability to engage multiple stakeholders at different levels • Proactive, organised, and comfortable managing competing priorities across multiple accounts • Strong understanding of SaaS business models and customer lifecycle management • Comfortable working in a fast-paced, high-growth environment with evolving processes • Demonstrated ability to operate independently with accountability for customer outcomes • Experience with CRM and Customer Success tools such as Salesforce, HubSpot, or Gainsight • Experience working in segmented CS models (SMB / Mid-Market / Enterprise) • Exposure to structured renewal or retention processes and collaboration with Renewals teams

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