Customer Success Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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WellHive

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

WellHive is the first and only platform designed to address the challenges of navigating patient care across both system and organizational boundaries, bridging together commercial and federal healthcare. WellHive combines a patient-first mentality with modern, adaptable technology to transform the healthcare experience by offering comprehensive scheduling solutions that facilitate better access to care for patients. Their innovative services include referral-based scheduling, access centers, and patient self-scheduling technology, all aimed at improving patient engagement and reducing administrative burdens in healthcare systems.

📋 Description

• Manage a portfolio of customer accounts, owning adoption outcomes and customer health • Build and maintain relationships with site leadership, program leads, and day-to-day end users • Drive WellHive platform adoption by integrating it into end users’ daily workflows • Monitor account health, identify risks, and lead intervention efforts • Partner with internal teams to address customer needs and surface field insights • Communicate progress and trajectory through structured reporting • Serve as a WellHive platform expert and help customers maximize platform value

🎯 Requirements

• 3–5 years in Customer Success, Account Management, or a comparable customer-facing role at a software or technology company • Track record of driving measurable customer outcomes • Strong relationship-building and stakeholder management skills • Comfort working with data and translating it into customer-facing insights • Excellent written and verbal communication skills • Ability to work in complex, multi-stakeholder environments • US Citizen or Permanent Resident status required; EAD does not qualify • Ability to work remotely from a state within the United States • Preferred: Experience with the Department of Veterans Affairs, VA Community Care, or other federal healthcare programs • Preferred: Background in healthcare scheduling, referral coordination, or community care • Preferred: Experience driving adoption of a software platform with multiple user types • Preferred: Experience utilizing different software applications or CRMs to manage and monitor customer interactions

🏖️ Benefits

• Remote work arrangement • Full-time employment

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