Inside Sales Customer Success Manager – Northwest

🔥 22 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $22 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Sell service products including warranty extensions, maintenance and service contracts, and qualifications • Implement promotional and sales actions • Provide intensive support to assigned customers in collaboration with Service Contract Specialists and Service leaders • Visit customers for contract negotiations as needed within the assigned region • Ensure timely contract renewals by tracking deadlines, developing proposals, and following up • Acquire and consult with existing and new customers for service product sales • Prepare sales reports, statistics, and forecast summaries • Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) for quote creation, edits, and sales activity logging • Build and maintain long-term business relationships through meetings, phone, and email • Communicate product and service information and capture strategic information • Achieve annual and quarterly financial goals by identifying, developing, and pursuing relevant leads

🎯 Requirements

• Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred • 3–5 years of sales experience with proven ability to qualify opportunities and close deals • Ability to prioritize effectively • Strong negotiation skills • Prior experience in sales, telesales, or sales administration in a corporate/matrix organization preferred • Excellent oral and written communication skills • High organizational skills and self-discipline • High self-motivation, team spirit, flexibility, and positive demeanor • Knowledge of instrumental analytics/life sciences • Excellent IT skills, including MS Office, SAP ERP, and CRM systems • Ability to travel to customer locations up to 25%, including overnight travel • Demonstrate Thermo Fisher Scientific values: Integrity, Intensity, Innovation and Involvement

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance • National medical and dental plans • National vision plan • Health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with discounted company stock

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