Customer Success Manager

Job not on LinkedIn

🔥 7 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $120k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

DTEX Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

Cybersecurity • Artificial Intelligence • Enterprise

DTEX Systems is a leader in insider risk management solutions, providing an AI-driven platform that integrates Data Loss Prevention (DLP), User and Entity Behavior Analytics (UEBA), and User Activity Monitoring (UAM) for comprehensive security. Their solution focuses on detecting, deterring, and disrupting potential insider threats while maintaining user privacy. By offering tools for behavioral risk scoring and real-time insights, DTEX empowers organizations to mitigate risks proactively, thereby preventing data breaches before they occur.

📋 Description

• Own outcomes across a defined portfolio of enterprise customers, including retention, adoption, customer health, and renewals • Drive customer issues through resolution by coordinating the appropriate people and following through to completion • Lead the customer lifecycle from onboarding through renewal using success planning, operating cadence, and health management practices • Help customers improve security posture and reduce insider risk exposure by aligning DTEX capabilities to priorities and tracking program milestones • Independently deliver formal Quarterly Business Reviews (QBRs) • Build multithreaded relationships across Security, IT, Legal, HR, Fraud, Procurement, and executive stakeholders • Own renewal readiness through value evidence, health tracking, stakeholder alignment, forecast accuracy, and recovery planning • Identify expansion opportunities and partner with Sales on cross-sell and up-sell initiatives • Lead customer communications during escalations and coordinate leadership and technical teams • Run structured internal account syncs across Sales, Technical Success, Support, Engineering, Product, Services, and Intelligence and Investigations Services • Maintain accurate customer scorecards, success plans, stakeholder maps, health signals, renewal forecasts, risks, value evidence, and next steps in customer success and CRM systems • Engage credibly on insider risk, user behavior, data protection, security operations, privacy, and compliance • Use approved AI tools to automate routine work and improve research, planning, and risk identification while validating accuracy and protecting sensitive information • Share customer insights as Voice of the Customer (VoC) input for product development and contribute to team knowledge-sharing

🎯 Requirements

• 4 or more years of relevant customer-facing experience in enterprise SaaS, cybersecurity, consulting, implementation, insider risk program management, or Customer Success • Demonstrated ownership of enterprise customer relationships, measurable outcomes, renewals, escalations, and cross-functional delivery • Working knowledge of security operations, insider risk, data protection, enterprise deployment concepts, integrations, privacy, or compliance • Strong written and verbal communication, program coordination, sound judgment, and ability to drive accountability through influence • Bachelor’s degree in a related field or equivalent enterprise technology, cybersecurity, consulting, military, intelligence, or customer-leadership experience • Consulting mindset focused on identifying business drivers and solving underlying problems • Ability to explain technical items in business terms executives can act on • Emotional intelligence and ability to maintain composure in high-pressure customer environments • Strong ownership and collaborative cross-functional work style • Experience supporting complex or regulated enterprise customers is nice to have • Experience with customer-success platforms, CRM systems, or approved AI productivity tools is nice to have • Relevant cybersecurity, project-management, or Customer Success certification is nice to have

🏖️ Benefits

• Equity participation • Health and wellness benefits • Generous time-off policies • Hybrid or remote work environment • Continuous professional development opportunities • Competitive compensation

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume