Business Analyst – Enterprise Applications

Job not on LinkedIn

🕒 July 31

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $98.5k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Semiconductor Insight

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

💼 Consulting

📣 Marketing

Consulting • Marketing • Semiconductors

Semiconductor Insight is a company that provides real-time data and analysis for the semiconductor industry. They focus on a wide range of categories related to semiconductors, including analog circuits, communication systems, control systems, digital circuits, diodes, embedded systems, integrated circuits, microprocessors, and more. Their offerings include reports and insights designed to help businesses stay ahead in the fast-paced semiconductor market. Additionally, they provide customer service and support through secure payment options and a money-back guarantee, along with updates on deals and special offers through their newsletter.

📋 Description

• Gather, analyze, document, and validate business requirements • Develop business process maps, workflows, functional specifications, and solution documentation • Partner with business leaders to identify process improvement opportunities • Coordinate User Acceptance Testing, implementations, upgrades, and deployments • Assist with business process redesign and ERP optimization initiatives • Help build and maintain an Enterprise Applications Center of Excellence • Develop and maintain application standards, SOPs, and documentation • Promote standardized business processes • Maintain knowledge repositories and support playbooks • Participate in ERP modernization initiatives • Recommend operational improvements • Coordinate daily Help Desk activities • Develop ticket triage and routing procedures • Help establish Tier 1, Tier 2, and Tier 3 support processes • Maintain knowledge articles and coordinate application support • Monitor ticket queues and recurring issues • Oversee daily Service Desk triage • Ensure incidents are prioritized and assigned appropriately • Monitor SLA compliance and escalate critical issues • Coordinate Major Incident response • Facilitate operational reviews and Root Cause Analysis • Drive backlog reduction • Work with vendors and technical teams to resolve issues • Participate in release planning and testing • Assist with enhancements and defect prioritization • Maintain dashboards for incident volume, SLA compliance, response/resolution times, backlog, application availability, customer satisfaction, recurring issues, and continuous improvement metrics • Present operational metrics and recommendations to IT leadership

🎯 Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, or equivalent experience • 5+ years of Business Analysis, Enterprise Applications, or Application Support experience • Experience supporting ERP or enterprise applications • Experience with Service Desk/ticketing systems • Strong analytical, communication, and organizational skills • Preferred: Experience supporting manufacturing or distribution environments • Preferred: ERP modernization projects • Preferred: ITIL familiarity • Preferred: Enterprise integrations • Preferred: SQL and reporting • Preferred: Documentation and knowledge management • Knowledge of business process analysis, requirements gathering, enterprise application support, ERP governance, Service Desk operations, incident and problem management, continuous improvement, process documentation, customer service, vendor coordination, and project coordination