Hospital Support Associate

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⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Sentara Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1890

⚕️ Healthcare Insurance

Healthcare Insurance

Sentara Health is a leading healthcare system that operates over 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals. The company is dedicated to providing exceptional patient care, fostering professional development, and maintaining a diverse workforce. Sentara Health aims to improve health every day and has been recognized for its clinical and operational performance, being named one of the top 15 health systems by IBM Watson Health. The organization supports its employees in achieving their full potential and encourages growth and innovation in the healthcare sector.

📋 Description

• Customer Service Representatives provide exceptional support to members and patients by assisting with benefits, billing, scheduling, and account inquiries • Central Communications Operator play a critical role in coordinating emergency and non-emergency communications across our hospitals and emergency departments • Referral Specialists support our Central Access Center by scheduling patients, verifying insurance eligibility, managing referrals, and delivering an outstanding patient experience

🎯 Requirements

• at least 2 years of experience in a high-volume call center, communications, healthcare, emergency services, or customer service environment • 2 years of customer service experience • data entry and scheduling experience • call center and Epic experience are preferred • at least 1 year of customer service experience with knowledge of medical terminology, Epic, and Bariatrics experience preferred

🏖️ Benefits

• Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.