Bilingual Case Manager

🕒 September 14

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Manage all aspects of patient enrollment, reimbursement processes, and service coordination for prescribed therapies • Provide drug coverage support to physicians and patients • Follow up on private and provincial drug plan submissions • Ensure timely patient access to prescribed treatments • Collaborate with patients, insurers, and physicians on documentation required for maximum reimbursement coverage • Investigate public and private insurers and support employer escalations • Review patient charts, previous therapies, and tests to assist physicians with coverage documentation • Provide therapy guidelines and program education to patients and physicians • Collect information and conduct patient financial eligibility assessments • Coordinate and track patient services for timely and continued therapy access • Report Adverse Events and Severe Adverse Events according to approved SOPs • Maintain case management service levels and established KPIs • Update the CRM tool with patient and clinic information • Collaborate with internal patient support teams • Provide field feedback to the Program Manager regarding service quality, training, and other important areas • Identify coverage obstacles and escalate information to the Program Manager or Assistant Program Manager • Complete timesheets, expenses, mileage, and CRM reports within required timelines • Perform additional duties as requested by the Manager

🎯 Requirements

• Post secondary education with minimum of 2 years experience in health care • 1-2 years of experience in Patient Support Program is an asset • Bilingualism (English and French) is required • Experience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an asset • Knowledge of private and public reimbursement structure, systems, and the process is an asset • Experience with oncology is an asset • Must be able to work from home and have a quiet, private home office space • Excellent verbal and written communication skills in English and French • Strong analytical skills including interpretation of regulation and legislation • Advanced knowledge of the pharmaceutical distribution industry • Excellent customer service, problem-solving, and conflict resolution skills • Effective interpersonal skills • Typing skills and ability to be a strong functional user of various computer-based programs • Ability to work Monday to Friday, within 8:00am-8:00pm EST rotating shifts

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Flexible working environment that promotes a healthy work-life balance • Learning and growth opportunities supported by an Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program with 5 paid days off for well-being • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Remote work arrangement • Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitment • Accommodations available upon request during the selection process