Bilingual Spanish – Member Engagement Coordinator

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🕒 January 1

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Senture, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

📋 Description

• Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers • Approximately 85% outbound and 15% inbound calls • Utilize pre-approved scripts to ensure consistent and accurate communication with members • Overcome objections using effective rebuttals to help members prioritize their health • Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy • Utilize multiple systems to schedule providers for in-home or virtual evaluations • Adjust, reschedule, or cancel appointments as requested • Meet daily performance metrics including appointments, calls, handle time, and productivity • Be available to complete overtime when required based on business needs • Participate in peer side-by-side coaching as needed • Follow HIPAA guidelines to protect member privacy

🎯 Requirements

• High School Diploma or equivalent • Fluent in Spanish (read, write, and conversation) • Desire to work in a results-driven outbound call center environment • Strong sales aptitude with a focus on earning monthly incentives • Motivated to achieve productivity goals with a strong work ethic • Excellent communication skills, friendly, and conversational with members • Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality • Proficiency in using multiple computer systems simultaneously • Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable • Authorized to work in the United States • Successful completion of pre-hire testing, background check, and drug screening • If hired, provide two valid, in-date IDs and proof of education during onboarding process

🏖️ Benefits

• 2 weeks of paid, mandatory training • All equipment provided • Competitive benefits • Paid Time Off (PTO) • Growth and development opportunities