National Workforce Information Representative

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Senture, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

📋 Description

• Respond to customer inquiries through phone, email, text, chat, IVR/self-service tools, and other assigned platforms • Provide clear, accurate information using approved knowledge-base articles, standard operating procedures, and work instructions • Deliver Tier 1 customer support, including information services, referrals, order intake and fulfillment, comments and complaints handling, service requests, emergency inquiry support, and escalation routing • Accurately document customer information, cases, and interactions in designated systems • Route inquiries to appropriate support channels when needed • Assess customer needs, resolve inquiries within established authority, and escalate unresolved issues according to program procedures • Handle crisis, emergency, sensitive, confidential, or challenging customer interactions professionally and with discretion • Meet standards for call handling, service quality, response times, accuracy, documentation, and customer satisfaction • Complete required cross-training across programs, services, and communication channels • Participate in required training, coaching, quality assurance monitoring, and performance improvement activities • Work assigned shifts in a 24x7x365 customer support environment serving multiple programs and service lines • Maintain shift and schedule adherence

🎯 Requirements

• High school diploma or General Education Development (GED) certificate required • Must be a U.S. Citizen or Permanent Resident • Minimum of two (2) years of customer service experience, preferably in a contact center or telephone support environment • Demonstrated proficiency in the English language, including verbal and written communication • Strong customer service and interpersonal skills • Ability to successfully pass a public trust background investigation • Proficient keyboarding and data entry skills • Basic computer proficiency, including the ability to navigate multiple systems and applications simultaneously • Ability to provide non-cellular high-speed internet service such as fiber, DSL, or cable modem for a home office • Must meet minimum internet speed requirements for the specific program • Hotspots, satellite, and wireless internet service are not allowed • Candidates should be flexible to work within 24x7x365 hours of operation • Spanish bilingual capability highly preferred

🏖️ Benefits

• Health & Welfare (H&W) benefit of $5.42 per hour for all hours worked, up to 40 hours per week • Remote work from home • Necessary work equipment provided by Senture