Director of Information Technology

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SEON

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🔐 Security

📋 Compliance

💰 $80M Series C - SEON on 2025-09

SaaS • Security • Compliance

SEON is an AI-driven fraud prevention and AML compliance platform that provides a unified, SaaS-based command center for detecting and preventing payment fraud, account takeover, synthetic identity and other financial crime. The company enriches identity, device and digital-footprint signals (900+ real-time signals) and combines rules-based and machine-learning risk scoring with identity verification, transaction monitoring, case management and automated regulatory reporting. SEON targets businesses such as fintechs, payments providers, iGaming and retail that need real-time fraud screening, KYC/AML workflows and scalable integrations via APIs.

📋 Description

• Lead SEON's Global IT & Systems Administration team, reporting to the SVP of Corporate Information Systems • Own global IT service delivery, including help desk, ticketing, employee onboarding/offboarding, device provisioning, and SaaS and access management across all SEON offices • Establish and maintain SLAs on ticket response and resolution, resolving issues before escalation to leadership • Partner with People to ensure laptops, accounts, and access are ready before new hires' first day • Build a role-based access matrix with People and Security, and identify and remediate shadow IT • Manage vendors for on-premise infrastructure, AV, and networking across offices, including office moves and buildouts • Build knowledge bases, SOPs, and self-service documentation • Introduce automation and agentic tooling to deflect routine tickets and prevent tickets before creation • Grow and develop a small, global IT team, prioritizing automation and capacity building • Partner with People, Workplace & Facilities, Security, and the COO's office on operational continuity

🎯 Requirements

• Proven experience leading an IT function across multiple markets, not a single local office • A track record of turning reactive, ticket-driven IT operations into proactive, SLA-driven service delivery • Hands-on experience with employee lifecycle management: onboarding/offboarding, device and MDM management, and access provisioning • Vendor management experience for on-premise, AV, and networking infrastructure, including office builds and moves • Experience building knowledge bases, SOPs, and support processes from the ground up • Strong communication skills and a high sense of urgency, comfortable being the visible owner of IT issues at the company level • Experience deploying AI or automation for IT service management (agentic ticket deflection, workflow automation), beyond basic LLM use • Experience supporting IT across North America, APAC, and Europe • ITIL or similar service management framework experience