Head of Product, Customer Experience

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Sequencing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏥 Healthcare

🧬 Biotechnology

☁️ SaaS

💰 Venture Round on 2024-01

Healthcare • Biotechnology • SaaS

Sequencing is a direct-to-consumer genetic testing company that offers 30x whole genome sequencing (WGS) from at-home saliva kits or by allowing users to upload existing DNA data. Sequencing provides comprehensive DNA reports and advanced genetic analyses covering 15,000+ diseases, conditions, and traits, plus raw data downloads (FASTQ, BAM, VCF) including SNPs, INDELs, SVs, CNVs and mitochondrial heteroplasmy. They offer an optional subscription for continuous monthly reanalysis of a customer's genome as research advances, emphasize privacy guarantees (HIPAA- and Privacy Shield-compliant, claims they never sell data), and sell bundled WGS products for health, rare disease, carrier screening, medication response, nutrition, fitness, and family planning. The company positions itself around lifelong health intelligence, personalized guidance, and rare disease diagnosis.

📋 Description

• Own product vision and roadmap, creating new categories at the intersection of genomics, AI, and consumer health tied to customer impact and revenue growth • Build, train, and retain a high-performing product and design team • Lead hands-on, driving decisions and cross-functional work that moves strategy into products customers use, trust, and return to • Establish processes across Product, Engineering, Bioinformatics, and Design that ship high-quality products without sacrificing speed or scientific integrity • Define success metrics and use analytics and experimentation to drive gains in engagement, retention, and subscription value • Communicate product strategy and trade-offs to executives, investors, and partners • Establish Sequencing as the global leader in AI-powered genomic experiences • Own the customer journey from onboarding through lifelong engagement • Translate customer understanding into products that simplify genomic science into everyday health decisions • Deploy AI to deliver personalized genomic insights • Turn genomic data into intuitive customer experiences • Drive subscription engagement and retention by surfacing new value from customers’ genomes • Partner with Growth and Analytics on activation, renewal, and retention strategies • Set and uphold design and brand standards across customer touchpoints

🎯 Requirements

• 10+ years leading product in high-growth consumer environments with proven impact on engagement, retention, and revenue • Track record owning product strategy and roadmap from vision to execution • Deep expertise in consumer subscription products, lifecycle engagement, and customer lifetime value • Proven ability to build AI-enabled or data-driven products that make complex systems simple and trustworthy • Proven success hiring, training, and scaling high-performing product and design teams • Hands-on leader equally effective setting vision, developing talent, and executing • Fluent in analytics and experimentation with a bias toward action • Cross-functional partner who drives alignment across engineering, science, design, and business

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance coverage • 401(k) with company match • Paid time off • Paid volunteer time off • Fully remote work • Equipment provided • Internet and cell reimbursements • Parental bonding leave • Private, confidential clinical-grade whole genome sequencing for you and your immediate family

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume