Client Director – Health Life Sciences

🔥 37 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $174.2k - $197.5k / year

⏰ Full Time

🔴 Lead

👔 Director

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Produce new business with a defined set of ServiceNow's largest existing accounts in the Health Life Sciences vertical • Oversee executive relationship management for assigned accounts • Lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services • Provide strategic leadership to clients • Act as relationship manager between customers and ServiceNow • Work with ServiceNow solution teams to develop solutions based on customers' strategic outcomes • Manage executive relationships between ServiceNow and assigned clients • Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources • Build trust and deep multi-tiered relationships from project/IT teams to CxO level • Develop roadmaps and build capabilities across clients and ServiceNow teams to promote an outstanding customer experience • Achieve financial targets for assigned clients, including licenses, renewals and professional services

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • 7+ years of experience in client management and aligning account strategies to revenue opportunities • 2+ years of experience as a Client Director or equivalent role • Validated multi-million-dollar sales solutions experience • Executive-level relationship management experience • Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management within software or IT sales organizations • Experience achieving sales targets • Experience leading virtual or matrixed teams • Ability to understand broad, macro-level business IT needs for a prospective client • Willingness to travel up to 50%, depending on geography/region

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

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