Senior Staff Inbound Product Manager – Conversational AI

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Own the roadmap, vision, and requirements for conversational AI features • Turn customer feedback into product improvements and roadmap priorities • Guide product strategy supporting growth to $10B+ in revenue • Communicate product priorities and build consensus • Lead as an accountable owner across organizational boundaries • Work with multiple teams to guide projects through development and deliver high-quality products • Integrate usability studies, research, and market intelligence into product requirements • Communicate complex problems as understandable requirements and provide solutions • Develop multi-mode communications for different audiences • Promote efforts across groups and influence inside and outside the team • Create PRDs, epics, stories, acceptance criteria, and success metrics • Steer AI features including disambiguation, clarification, processing and progress messages, document and multimodal experiences, slot filling, feedback intelligence, and fallback/error experiences • Identify and prioritize feature gaps across AI orchestrators • Partner with engineering and design on end-to-end customer experience • Define testing, telemetry, quality, and performance requirements • Support strategic customers, pilots, go-lives, and product escalations • Coordinate dependencies and guidance across multiple teams

🎯 Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving • 12+ years of software or enterprise product management experience • Strong prioritization skills and discipline to focus on high-impact activities • Experience defining and capturing product requirements and transforming them into a product roadmap • Deep curiosity about customer needs and track record building customer relationships and delivering customer-centric solutions • Strong understanding of conversational AI, generative AI, agentic systems, or related technologies • Experience being an enterprise customer or supporting enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations • Experience designing evaluation datasets, conducting comparative AI evaluations, and interpreting model-quality results • Understanding of retrieval, knowledge bases, citations, prompt engineering, context engineering, and conversational orchestration • Familiarity with Figma, Miro, and product-planning systems • Experience with enterprise AI products, including ServiceNow or similar Virtual Agent, Search, or AI Agent solutions

🏖️ Benefits

• Flexible or remote work persona • Accessible and inclusive application experience • Reasonable accommodations during the application process

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