Staff Technical Product Manager – Autonomous Workforce

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🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $149.8k - $262.2k / year

⏰ Full Time

🔴 Lead

⚒️ Technical Product Manager (TPM)

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Own end-to-end delivery for an enterprise AI product area, from customer feedback and requirements through launch and iteration • Develop and prioritize the roadmap using customer needs, market intelligence, usability research, product analytics, usage data, and experimentation • Create clear, structured requirements documents, product specifications, and prioritization rationale • Collaborate daily with engineering and data science to scope technical tradeoffs, resolve ambiguity, and keep delivery on track • Build and maintain strong relationships with cross-functional partners and align priorities and outcomes • Deliver consistently on time against a data-informed roadmap • Independently resolve ambiguity and make prioritization decisions under time pressure

🎯 Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving • 8+ years of technical product management experience • Direct, hands-on experience shipping AI or data-powered products • Track record of building customer relationships and delivering customer-centric solutions • Experience supporting enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations • Comfortable defining metrics, analyzing usage data, and using it to drive prioritization decisions • Ability to write clear, structured requirements, specs, and strategy documents • Experience operating cross-functionally with stakeholder management, influencing, and negotiation skills • Strong verbal and written communication skills • Demonstrated ownership and execution track record with specific shipped-product examples and impact • Technical fluency to engage credibly with engineering on tradeoffs and feasibility

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

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