Technical Product Manager – Legal AI, Platforms

🔥 38 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $131.6k - $230.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚒️ Technical Product Manager (TPM)

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Own a multi-quarter roadmap for legal AI and platform initiatives across Contract Management Pro, Legal Service Delivery, and connected systems • Plan each quarter in epics and deliver through iterative development, testing, and production release • Write epics, user stories, technical spikes, acceptance criteria, and solution approach documents • Prioritize the backlog and make clear tradeoffs • Lead discovery with legal and business teams and translate workflow opportunities into prioritized product requirements and measurable outcomes • Design and deliver AI agents for legal work, including advice and counsel recommendations, contract redlining, request intake and triage, and contract review • Decide how agents retrieve knowledge, when people review outputs, and how feedback improves agents • Use out-of-the-box and Now Assist capabilities first, building custom solutions only when necessary • Build prototypes to test AI performance and gain stakeholder agreement • Ensure production solutions receive engineering review and hardening • Define evaluation criteria, test sets, and pass thresholds for AI features • Run model and vendor evaluations • Build and own value models measuring hours saved, request volume, and cycle time • Report AI impact to senior leadership monthly and quarterly • Establish baselines and measure adoption, cycle time, quality, and productivity improvements after launch • Co-develop and validate enhancements with the Product organization for potential customer-facing platform releases • Bring legal-team feedback into product roadmaps • Align Legal, Procurement, Compliance, Product, Engineering, and Digital Technology stakeholders • Work with business process managers and engineers in a shared delivery model

🎯 Requirements

• 5+ years in technical product management, including ownership of a multi-quarter roadmap • Experience with enterprise workflow platforms • Experience shipping generative or agentic AI features, including LLM behavior, retrieval, and prompt design • Experience defining evaluation methods for AI applications, including output quality, groundedness, task completion, and appropriate human review • Experience on agile teams writing epics and user stories that engineers build from • Clear executive communication • Strong stakeholder management across legal, business, and technical teams • Preferred: Experience with ServiceNow Contract Management Pro or Legal Service Delivery • Preferred: Experience with legal, contract, or procurement workflows • Preferred: Hands-on experience with Now Assist or ServiceNow AI Agents • Preferred: Experience with other contract lifecycle management or legal AI platforms • Preferred: Experience co-developing with a product organization or serving as a design partner for a software product • Preferred: Experience with AI-native or prototype-first development

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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