Director of Billing and Collections

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🔥 0 minutes ago

🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🔴 Lead

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Lead and scale global end-to-end Order-to-Cash operations • Oversee customer invoicing, collections, accounts receivable, and dispute resolution across all entities • Partner with Finance, Sales, Corporate Engineering, Deal Desk, Legal, Revenue Accounting, Finance Systems, and Product teams • Lead, mentor, and scale billing and collections teams, including onshore and offshore AR accountants • Foster a performance-driven, customer-centric culture • Support the monthly financial close cycle, billing cutoff, monthly reporting, bad debt reserve assessments, and unapplied cash reconciliations • Oversee billing streams across SaaS subscriptions, usage-based models, and enterprise contracts • Ensure billing and transaction flows comply with ASC 606, IFRS 15, and regional/international tax requirements • Supervise complex billing inquiries, unapplied cash, and escalated customer account discrepancies • Direct global collections strategy to maximize cash recovery and minimize write-offs and allowance reserves • Drive automated cash application and collection escalation workflows • Streamline Order-to-Cash processes and eliminate manual interventions • Lead strategy, design, testing, and deployment for billing platform, revenue engine, and collection tool enhancements • Maintain internal controls, including SOX compliance where applicable • Lead internal and external financial audit preparations

🎯 Requirements

• 10+ years of progressive experience in billing operations, revenue operations, accounts receivable, or financial operations • At least 5 years in a managerial or directorship role overseeing global O2C functions • Bachelor’s Degree in Finance, Accounting, Business Administration, or equivalent operational experience required • Master’s or CPA preferred • Experience collaborating with Revenue Accounting and Finance teams on month-end close, AR reconciliations, and revenue recognition compliance • Experience managing and scaling offshore teams, third-party BPO vendors, or global shared service centers • Experience collaborating with Deal Desk and Legal on commercial terms • Leadership experience partnering with IT/Corporate Engineering on finance system initiatives such as Salesforce and Workday • Ability to map, streamline, and automate order-to-cash workflows • Understanding of working capital optimization, AR accounting, credit evaluation methodologies, and ASC 606 revenue recognition principles • Communication, negotiation, and stakeholder management skills • Ability to build consensus across cross-functional teams and executive leadership

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% coverage for dependents • FSA and HSA • 401k match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity • Holistic benefits suite

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