Senior Product Manager – Virtual Agents, Capacity Intelligence

🔥 2 minutes ago

🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $147.6k - $221.4k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Create, articulate, evangelize, champion, and execute the vision for Capacity Management and AI Virtual Agents • Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results • Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market • Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices, including partnering with Documentation, Enablement, and Marketing on content creation • Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting • Achieve goals by establishing and attaining KPIs for revenue, retention, usability, adoption, engagement, and satisfaction • Identify and take action on opportunities for continuous improvement • Communicate and mitigate risks in order to successfully achieve objectives • Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments • Nurture strategic partnership relationships, resulting in creation and adoption of new integrations

🎯 Requirements

• 5+ years of relevant work experience in product management, SaaS products strongly preferred • Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams • Data-driven approach to measuring success and quantifying customer outcomes and business impacts • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others • Demonstrated track record of delivering industry-transforming solutions across web and mobile platforms • Proven ability to deliver against ambitious schedule milestones while paying strict attention to detail and quality • Capacity to operate autonomously and bring clarity in uncertain environments • Strong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisions • Sound judgment and credibility to make difficult trade-off decisions that deliver optimal outcomes with finite resources • Excellent communication skills that allow you to translate complex and detailed information into simple and readily understandable executive summaries • Enthusiasm for your vision and mission that inspires your team members and customers, creating evangelists and champions for your cause • Bias toward action allowing you to move quickly while establishing the foundation for long term success • Resourcefulness to leverage available tools, customers, data, and subject matter experts to extract key insights • Previous experience with machine learning (ML), artificial intelligence (AI), and internet of things (IoT) preferred • 4-year degree from a top university, related graduate degree preferred • A General Manager mindset; MBA desired.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.