Staff User Experience Researcher

🔥 0 minutes ago

🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $168.2k - $269.9k / year

⏰ Full Time

🔴 Lead

🔬 UX Researcher

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Conduct high-value generative and evaluative research on high-profile product initiatives • Build and steward expertise on people, problems, and competitive landscapes across product theme areas • Own a multi-quarter research backlog by collating, prioritizing, and sequencing problems across product areas • Review and elevate work from junior researchers and set research quality standards • Lead research critique sessions and own Research team rituals • Prioritize research questions with senior PMs and XD leads to de-risk decisions and focus on high-impact research • Triangulate insights from multiple sources to shape product vision and roadmaps • Develop and lead research program strategy for the product area • Mentor researchers and build research capability through workshops and apprenticeships • Contribute to hiring and talent evaluation • Collaborate with Data Science, Analytics, and Marketing Insights on mixed-methods strategies, human-centered metrics, and leading indicators • Monitor how well product areas meet user needs and use insights to prioritize the research backlog • Deliver compelling research narratives to stakeholders and coach researchers on narrative structure and audience targeting

🎯 Requirements

• 7+ years of UX Research experience • Demonstrated track record leading strategic research programs across multiple product areas • Experience developing and leading mixed-methods research strategies • Experience partnering with data and analytics teams to define human-centered metrics and experiment plans • Expert understanding of research methodologies and ability to select the best method for a task • Strong portfolio of research deliverables aligned with business objectives and producing actionable insights • Ability to deliver compelling research narratives to senior stakeholders • Degree in Human-Computer Interaction, Design, Sociology, Psychology, Anthropology, or a related field, or equivalent practical experience

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training for Titans at all levels • Programs and events • Bonusly and peer-nominated awards • Company-paid medical, dental, and vision • 100% employer-paid options and 90% coverage for dependents • FSA and HSA • 401(k) match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity