Director of Account Management

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Setton Industries Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🚀 Aerospace

Aerospace • Manufacturing • Consulting

Setton Industries Inc. is a company that empowers businesses through innovative manufacturing consulting and precision modeling solutions. With extensive experience in the space industry and deep manufacturing knowledge, they provide services that include work instruction creation, training generation, 2D drafting, and 3D modeling. Their small and nimble organization allows them to offer lower costs to clients while focusing on improving metrics such as rate, efficiency, cost, and quality.

📋 Description

• Develop and execute account management strategies that enhance client satisfaction, retention, and revenue growth. • Build and coach a high-performing account management team, fostering a culture of accountability, excellence, and professional growth. • Act as a strategic advisor to team members and key clients, providing insights and recommendations to achieve their business objectives through Scorpion’s solutions. • Analyze market trends and client feedback to recommend and execute tailored strategies that align with evolving client needs. • Build and maintain strong relationships with key clients, serving as the senior point of contact for major account opportunities or escalations. • Partner with service delivery teams to ensure seamless execution of services, swiftly addressing challenges to maintain client satisfaction. • Deliver personalized, vertical-specific solutions aligned with clients’ goals and objectives, collaborating with Sales, Marketing, and fulfillment teams to drive success. • Oversee and manage accounts, monitoring performance metrics, client satisfaction, and account growth. • Lead regular performance reviews, identifying growth opportunities, minimizing churn, and driving revenue retention through upselling and strategic planning. • Proactively identify and mitigate risks, communicating potential challenges to clients and implementing effective solutions.

🎯 Requirements

• Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience. • 5+ years in account management or client service roles in a Digital Marketing Agency (or similar industry), with a proven track record managing Home Service clients. • 3+ years of experience leading and coaching high-performing teams. • In-depth knowledge of digital marketing strategies, tools, and best practices. • Strong leadership skills with a demonstrated ability to inspire, develop, and retain top talent. • Exceptional communication and interpersonal skills, capable of effectively engaging with clients, team members, and executive leadership. • Proficiency in CRM systems and other tools that support service delivery and client management. • Thrives in a fast-paced, dynamic environment, demonstrating adaptability and a results-driven mindset. • Strong executive presence with excellent presentation and strategic planning skills.

🏖️ Benefits

• 100% employer-paid medical, dental, and vision insurance • Flexible paid time off, so you can rest, relax, and recharge away from work • Paid parental leave • Paid cell phone and service • Remote office allowance • Professional development and development courses • Regular manager check-ins to drive performance and career growth through Lattice