Global Assistance Coordinator

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Seven Corners, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Seven Corners, Inc. is a U. S. -based travel insurance company that offers customizable trip protection and travel medical insurance for domestic and international travelers. It provides coverage for trip cancellation/interruption, emergency medical expenses and evacuation, baggage loss/damage, and travel accident benefits, along with 24/7 multilingual urgent travel assistance and customer support via agents, chat, text, and phone. Seven Corners sells plans directly to consumers online and through licensed agents, and also offers specialty products for visitors, expats, cruise travelers, and annual/multi-trip policies.

📋 Description

• Manage a high volume of work with exceptional organizational and time management skills with a high sense of urgency and accuracy. • Respond to incoming calls from customers experiencing travel or medical emergencies, providing clear guidance through both the intake and coordination processes to ensure efficient and compassionate support. • Arrange assistance services including but not limited to emergency evacuations, medical repatriations, hospital guarantee of payments, return of remains, pre-certifications • Coordinate care with domestic and international hospitals on behalf of the customer. • Work closely with external partners when arranging medically necessary transportation. • Collaborate closely with our Customer Service, Claims Department, and Medical Directors to ensure optimal service and quality care for our customers. • Handle confidential and proprietary information.

🎯 Requirements

• Registered Nurse (RN) • The position is an mid-shift schedule during the following times: Monday – Thursday 10:30am – 9:00pm • Participate in the on-call rotation nights, weekends, and holidays. • High sense of urgency to serve as a comforting voice for those away from their home during a crisis.

🏖️ Benefits

• Seven Corners seeks individuals who align with our values. If you have the aptitude and attitude, we will provide support to help you succeed in your role. • Support our Claims Department by completing medical reviews timely. • Provide service coverage outside of core business hours as dictated by company business needs, serving in a rotating on-call capacity. • Welcome new tasks with a positive attitude.