Access Coordinator

🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Seven Counties Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare Insurance • Non-profit

Seven Counties Services is a leading Community Mental Health Center and behavioral health services provider in Kentucky, serving individuals and families across Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer, and Trimble counties. They offer a wide range of services including mental health support, addiction recovery programs, developmental services, and crisis stabilization. The organization is committed to providing quality care and health services, ensuring a positive approach tailored to individual needs, regardless of background or financial status. Additionally, Seven Counties Services emphasizes equity, diversity, and inclusion in their programs and initiatives, continually striving to improve the lives of those they serve.

📋 Description

• Demonstrating high-level customer service skills, professional etiquette, and service excellence, provides telephone screening for individuals who utilize SCS Access • Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable • Obtains all information effectively and efficiently (i.e., demographic and clinical information) and records accurately documentation in the electronic database • Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection • Effective routes/transitions to CIC/Crisis team and/or identified program needs as appropriate • Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large • Ensures compliance with all defined organization and Access standards • Adheres to all department and organization requirements as defined. • Performs other duties as assigned.

🎯 Requirements

• High School Diploma/ GED required • Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study preferred • One (1) year of experience in a health care customer service or call center setting with bachelor’s degree (or) • Three years (3) years of health care customer service or call center setting with High School Diploma/GED required • High volume call center experience preferred • Crisis counseling experience preferred • Customer Relationship Software (CRM); Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now); Electronic Health Record (preferably Netsmart myAvatar) preferred • Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required

🏖️ Benefits

• COVID and Influenza vaccinations required for all employees • Competitive salaries and benefits • Continued training and effective mentoring