Field Service Engineer

🕒 May 20

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $33 - $36 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Shape Technologies Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚀 Aerospace

🔧 Hardware

🤝 B2B

Aerospace • Hardware • B2B

Shape Technologies Group is the global leader in ultrahigh-pressure process solutions, designing and supplying high-pressure systems, automation, and accompanying software to industrial manufacturers. The company combines application expertise, total process automation, and data-driven solutions to help customers in sectors like aerospace, electronics, transportation, energy, and automotive achieve greater efficiency, scalability, and value, with a strong emphasis on service, quality, and long-term partnerships.

📋 Description

• Provide expert-level technical support for Flow International Corporation’s water-cutting and surface preparation systems • Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits • Accurately complete all required administrative documentation and service reports in a timely manner • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues • Support documentation efforts, including maintaining current product manuals, specifications, and technical references • Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship • Travel to customer sites, sometimes on short notice and outside of normal business hours, to provide high-quality service and technical guidance.

🎯 Requirements

• Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or equivalent combination of education and experience • Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment • Experience with microprocessor control systems is strongly preferred • CNC programming experience is a plus • Proficiency in using business software including MS Office, Outlook, Teams, Concur, and Kronos • Experience providing technical support over the phone is preferred.

🏖️ Benefits

• Comprehensive benefits package, including medical, dental, vision, and life insurance • 401(k) plan with company matching contributions • Paid time off (PTO) • Disability insurance • Tuition reimbursement for approved educational programs • Ongoing career development and training opportunities