Field Support Specialist

🕒 May 20

🤠 Texas – Remote

🤠 Texas – Remote

💵 $94.9k - $143.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Daikin Comfort

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔧 Hardware

☁️ SaaS

Energy • Hardware • SaaS

Daikin Comfort is a global indoor comfort solutions provider that designs, manufactures, and supports energy-efficient heating, ventilation and air conditioning (HVAC) systems for homes and contractors. The company offers a broad portfolio including air conditioners, heat pumps (including inverter-driven and R-32 refrigerant models), ductless mini-splits, gas furnaces, air handlers, indoor air quality products, smart thermostats, and cloud-connected apps and services. Daikin Comfort emphasizes sustainability, innovation, contractor support, warranties, rebates and financing to help homeowners plan, install, and manage efficient home comfort systems.

📋 Description

• Oversee installations of Daikin HVAC products to ensure proper setup and successful operation. • Perform and Review Manual J and D reports to confirm suitability of HVAC system designs. • Provide technical support via phone, XOi, and email to field personnel and contractors. • Resolve field issues related to system design, installation challenges, or product performance. • Deliver on-site technical assistance as needed. • Complete detailed field service reports documenting relevant data and resolutions. • Set up and commission control systems, including refrigerant charging, equipment addressing, operational adjustments, and field configuration. • Lead training sessions on proper installation practices, system commissioning, control setup, and troubleshooting for distributors and dealers. • Collect and evaluate system performance data using Daikin’s proprietary diagnostic tools and offer solution-based feedback to customers. • Provide customer instructions on system operation, care, and control scheduling. • May be involved in direct installation, service, or support of Daikin systems, as required.

🎯 Requirements

• Minimum 5 years of hands-on installation and technical service experience within the HVAC industry. • 10 years of installation experience preferred. • Associate’s degree (highly preferred). • Industry certifications such as EPA/RSES, NATE, Title 24 expertise or a California contractor license are preferred. • Valid driver’s license (required).