Health Coach

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟢 Junior

🦅 H1B Visa Sponsor

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Conduct inbound and outbound engagement calls to inform eligible participants about the program and enroll them • Provide individualized behavior-change coaching to reduce or eliminate high-risk behaviors and encourage healthier habits • Make outbound chase calls to enrolled members without a scheduled call • Coordinate services and care with nurses, pharmacists, and external vendors • Support operational requirements for assigned customer areas • Maintain schedules and caseloads to support member connectivity • Work within 1:1 or team-based caseload models according to business needs • Participate in daily and monthly meetings and present findings and insights • Track member progress and program efficacy • Serve as a positive change agent helping members improve health and wellness • Use an automated dialer and follow established workflows and documentation standards

🎯 Requirements

• Bachelor's degree in a health-related field required (e.g., Psychology, Nutrition, Exercise Science) • NBHWC certification may substitute for the health-related part of the completed 4-year degree in specific cases • 1–2 years of related experience required • Customer service experience preferred • Experience with benchmarks and contact center metrics preferred, including schedule adherence • Proficiency in computer data entry and Microsoft Office • Ability to coordinate telephonic communication while navigating software and entering data for extended periods • Knowledge of lifestyle-related topics such as smoking cessation, weight management, nutrition, exercise, stress reduction, and sleep desired • Ability to work independently and prioritize a moderate workload with minimal supervision • Adaptability to schedule changes • Ability to multitask with members, managers, and support staff • Flexibility to work any shift between 10:30am and 9:00pm CST, including rotating Saturdays • Hard-wired internet connection required; Wi-Fi is not permitted • Effective interpersonal and communication skills • Ability to learn motivational interviewing techniques • NBC-HWC or CHES certification qualifies for the higher hourly rate

🏖️ Benefits

• Remote work arrangement • Hourly rate of $21.50, or $25 with NBC-HWC or CHES certification • Structured 6-week training program • Work with a multidisciplinary health and care support team • Equal employment opportunity protections