Lead ROI Medical Records Specialist

🔥 4 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

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👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Process release of information (ROI) requests from facilities in a timely, accurate manner • Validate requests and authorizations for medical record releases based on company policy and legal guidelines • Perform quality checks for accuracy, confidentiality, and correct billing of released records • Maintain equipment in excellent working condition • Deliver outstanding customer service and resolve client concerns • Maintain knowledge of applicable state laws and fee structures • Accept additional assignments or account coverage during backlogs • Comply with client site policies, HIPAA, state and federal regulations, and labor laws • Handle confidential information while ensuring efficient and accurate record release • Serve as a subject matter expert, trainer, and escalation point • Provide onboarding and training for new employees • Manage escalations and resolve customer service issues • Communicate regularly with supervisors and managers regarding quality, client concerns, and system issues • Assist with queue management and work assignments • Produce reports and metrics as requested • Monitor quality, productivity, utilization, employee production, and customer SLA adherence

🎯 Requirements

• High school diploma or GED required • Minimum of 3 years’ ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience required • Advanced knowledge of multiple EMR platforms and ROI request types • Strong organizational and multitasking skills • Proficiency in Microsoft Office applications • Strong documentation, communication, and customer service skills • Demonstrated ability to manage time effectively and meet task deadlines • Willingness to learn programs and processes quickly • Self-motivated, dependable, and able to work independently or as part of a team • Proven ability to maintain productivity, utilization, and quality performance standards • Strong interpersonal and problem-solving skills • Strong skills in documentation, communication, and organization • Strong leadership abilities • Ability to assist with onboarding and training of new employees • Ability to monitor production, utilization, and quality of employees • Ability to assist with adhering to customer SLAs including turnaround time (TAT) • Ability to sit or stand for extended periods • Physical capacity to lift and carry up to 25 lbs • Manual dexterity sufficient for long periods of typing, writing, and handling documents • Visual acuity to read documents and use a computer monitor • Clear speaking and hearing ability for communication • Adequate hand-eye coordination and sensory abilities for job-related tasks • Understand the organization's information governance program and the role’s responsibilities • Participate in required education and compliance training • Maintain current HIPAA certification annually • Comply with HIPAA standards and relevant corporate integrity and security obligations

🏖️ Benefits

• Equal Opportunity Employer • E-Verify user