Lead ROI Medical Records Specialist

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Process release of information (ROI) requests from facilities accurately, efficiently, and according to procedures and quality standards • Validate requests and authorizations for medical record releases based on company policy and legal guidelines • Perform quality checks for accuracy, confidentiality, and correct billing of released records • Maintain equipment in excellent working condition • Deliver responsive customer service and proactively identify and resolve concerns • Maintain knowledge of applicable state laws and fee structures • Accept additional assignments or account coverage during backlogs • Comply with client site policies, HIPAA, state and federal regulations, and labor laws • Handle confidential information with integrity and professionalism • Provide onboarding and training for new employees • Manage escalations and resolve customer service issues • Communicate with supervisors and managers about quality, client concerns, and system issues • Assist with queue management and work assignments • Produce reports and metrics as requested • Serve as a subject matter expert, trainer, and escalation point • Mentor colleagues and monitor quality and productivity metrics

🎯 Requirements

• High School Diploma (GED) required; degree preferred • Minimum 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience required • Advanced knowledge of multiple EMR platforms and ROI request types • Proficiency in Microsoft Office applications • Strong organizational and multitasking skills • Strong documentation, communication, and customer service skills • Demonstrated ability to manage time effectively and meet task deadlines • Willingness to learn programs and processes quickly • Ability to work independently or as part of a team • Ability to maintain productivity, utilization, and quality performance standards • Strong interpersonal and problem-solving skills • Strong documentation, communication, and organization skills for assigned customer accounts • Strong leadership abilities • Ability to assist with onboarding and training new employees • Ability to monitor employee production, utilization, and quality • Ability to assist with adhering to customer SLAs, including turnaround time (TAT) • Ability to sit or stand for extended periods • Ability to lift and carry up to 25 lbs. • Manual dexterity for extended typing, writing, and document handling • Visual acuity to read documents and use a computer monitor • Clear speaking and hearing ability • Adequate hand-eye coordination and sensory abilities • Maintain current HIPAA certification annually • Comply with HIPAA standards and corporate integrity and security obligations

🏖️ Benefits

• Full-time employment • Equal opportunity employment • E-Verify employer

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