Manager, Central Operations Quality Support

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Oversee Leads and Specialists working in all three remote Central Operations queues • Maintain target turnaround times across all Central Operations queues • Provide support, decision making, and handling of urgent and escalated production and technical issues • Manage onboarding, participate in general orientation, and ensure ongoing training execution for new hires • Track individual and team performance using established tools and reporting • Provide coaching, regular check-ins, and documented feedback to support accountability and development • Address performance challenges in partnership with leadership and HR • Identify development opportunities and support progression and succession planning • Review and update processes and documentation to identify reference gaps or outdated guidance • Improve operational excellence processes, practices, and documentation • Identify process opportunities, determine quantifiable root causes, develop solutions, and review processes for continuous improvement • Drive an engaging and collaborative culture across Sharecare • Mentor behaviors established in Sharecare’s core competencies • Support field operations and cross-functional partners to drive exceptional client satisfaction • Provide education when partner-team needs cannot be met and collaborate on appropriate compromises

🎯 Requirements

• Bachelor’s degree or equivalent work experience required • Minimum 5 years’ Medical Records experience preferred • Minimum 1 year management experience or 2 years lead experience preferred • Minimum 2 years training experience • Experience with management applications such as the Microsoft Suite of applications, Visio, CRM, Power BI, and Workday • CRIS certification required • Demonstrated active listening and effective communication skills • Strong emotional intelligence skills with ability to navigate challenging conversations • Strong interpersonal skills with a focus on empathy, professionalism, courtesy, and patience • Ability to coach, develop, and provide constructive feedback • Ability to build trust and maintain positive working relationships across teams and functions • Ability to respond thoughtfully in challenging or high-pressure situations • Ability to carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations