Hotline Specialist

🔥 1 minute ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $22 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Shelter House, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

🤲 Charity

🌍 Social Impact

Non-profit • Charity • Social Impact

Shelter House, Inc. is a community-based, non-profit organization that serves families experiencing homelessness and victims of domestic violence in Fairfax and Loudoun Counties, Virginia. Established in 1981, the organization aims to support the low-income population of Fairfax County through various services, including operating the Katherine K. Hanley Family Shelter and Artemis House, Fairfax County’s only 24-hour domestic violence shelter.

📋 Description

• Answer the crisis line and assess callers for shelter entry eligibility • Provide resources, information, emotional support, trauma-informed crisis intervention, advocacy and safety planning • Conduct crisis screenings for callers seeking shelter or DV/SV/Human Trafficking/Stalking resources • Provide problem solving, education, advocacy and appropriate community referrals • Collaborate with community agencies to provide comprehensive services • Maintain a quiet, private workspace and protect caller privacy • Answer every hotline call during the assigned shift • Promptly document calls in required systems and maintain strict confidentiality • Submit required documentation by the end of each shift • Navigate and utilize digital platforms for tracking and storing information • Adhere to agency and department policies and procedures • Maintain knowledge of best practices and policies affecting shelter eligibility • Attend virtual supervision, staff meetings, ongoing training and quarterly meetings, some of which may periodically be in person • Communicate with the Hotline Program Manager about shift starts, schedule changes and call-related challenges • Seek supervisory support during challenging calls • Attend shifts consistently and communicate in advance about coverage issues • Perform additional administrative duties during downtime and other duties as assigned • Exemplify Shelter House’s iC.A.R.E. core values

🎯 Requirements

• Must be a resident of NOVA (Northern Virginia) • Reliable and stable internet connection • Quiet workspace • Bachelor’s degree in human services, Social Work or related Field or combination of education and experience • 2+ years' experience working with victims of DV/SV/ or Human Trafficking • Knowledge in counseling techniques and experience in trauma informed domestic and sexual violence • Clear written communication • Active listening skills • Computer skills – including work, Excel, email and the internet • Ability to maintain professional ethics and client confidentiality • Strong written and oral communication skills • Ability to prioritize competing priorities and make sound judgements • Ability to complete tasks while navigating frequent interruptions • Strong organizational and time management skills • Annual TB Test is required • Ability to sit or stand for long periods • Ability to lift items weighing 10-20 pounds • Preferred: Experience working with clients who have suffered trauma; experience in domestic violence and/or child abuse • Preferred: Experience in a call center handling crisis situations • Preferred: Familiarity with trauma-informed care, especially as it relates to individuals experiencing domestic violence • Preferred: Experience working with diverse populations

🏖️ Benefits

• Medical, Dental & Vision Insurance • 401K contributions with a 4% employer match • 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off • Four Annual Team Building Events • Reasonable accommodations for pregnant and qualified employees with disabilities, and for religious observance, in accordance with applicable law

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