Director, Client Strategy – SMB

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $150k - $175k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 2%

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ShopMy

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🛍️ eCommerce

☁️ SaaS

Marketing • eCommerce • SaaS

ShopMy is a leading platform for creators to monetize their influence through product promotion on social media. It provides a simplified shopping experience for audiences via personalized digital storefronts. With features like enhanced affiliate linking and brand partnerships, creators can build lucrative relationships with over 47,000 brands. For brands, ShopMy offers access to an expansive network of elite creators, enabling streamlined interaction and performance tracking. The platform is designed to unlock growth opportunities and redefine creator-brand collaborations in the digital space.

📋 Description

• Build the Client Strategy SMB pod from zero to one, defining the service model, ways of working, KPIs, and team structure • Design and run one-to-many programs including webinars, CRM and lifecycle campaigns, in-product education, and scaled onboarding • Partner with Product, Marketing, and Support to deliver client outcomes • Establish customer education through learning paths, an LMS, self-serve content, and operating cadence • Drive retention and upgrade performance from entry-level packages through product adoption, spend, and package upgrades • Coach and develop the team through feedback, growth opportunities, onboarding, and talent development • Host or produce webinars and scaled client-facing programming • Translate SMB needs into Product roadmap priorities focused on self-serve solutions • Embed AI-driven workflows and help shape AI deployment across Client Strategy • Align SMB strategy with company priorities and drive cross-functional buy-in

🎯 Requirements

• 8–10+ years of experience in customer success, account management, or customer operations, with meaningful time spent in the SMB segment • Direct experience standing up a one-to-many, scaled, or digital service model • Proven ownership of scaled retention programs, including webinars, CRM/lifecycle campaigns, customer education, or LMS build-outs • Earlier-career background as an account manager or CSM • Strong leadership skills and proven experience managing and mentoring a team • Systems thinking and operational rigor, including tooling, process design, and measurement • Ability to partner with Product to shape self-serve and automated solutions • Bachelor's degree required • NYC-based is a plus, but not required • Must complete employment authorization verification through E-Verify/Form I-9 upon hire

🏖️ Benefits

• Equity in ShopMy; all roles receive equity • Employees can build and grow their own ShopMy page • 401(k) with 3% employer contribution, fully vested • Medical, dental, and vision benefits, including a 100% employer-paid medical option and dependent coverage • Virtual mental health support, urgent care, and primary care visits at no cost for employees and dependents • Flexible PTO, including birthday off • 13 company holidays • 14 weeks of paid parental leave • Remote-first culture with an NYC HQ • Workplace and wellness stipends for wellness, home office needs, and Wellhub membership • 100% employer-paid disability and life insurance • Health Care FSA/HSA • Annual company offsite • Quarterly team co-locations

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