Digital Engagement Agent

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Oklahoma, +1 more states – Remote

🏄 California – Remote 🌪️ Oklahoma – Remote ☕ Washington – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Shugarman's Bath

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

👥 B2C

B2C

Shugarman's Bath is a family-owned San Diego and Orange County bathroom remodeling company that specializes in bathtub and shower remodels, tub-to-shower and shower-to-tub conversions, and fast 1–2 day installations. The company offers guaranteed, to-the-penny pricing, an in-stock program, financing options, local showrooms, and a true lifetime warranty covering materials and labor. They focus on homeowner-facing services, responsive customer communication, and durable, low-maintenance bathroom solutions.

📋 Description

• Respond to Customer Inquiries: Monitor, respond to, and follow up on customer inquiries, messages, comments, and reviews across social media platforms, ensuring timely, professional, and friendly interactions. • Offer assistance via text, email, and messages, while accurately recording customer details in our system to ensure seamless service. • Problem Resolution: Address customer concerns, resolve issues, and provide clear, accurate information to ensure customer satisfaction. • Engagement: Engage with customers proactively by participating in conversations, sharing relevant content, and fostering positive relationships with our online community. • Brand Representation: Maintain a consistent brand voice and tone in all interactions, ensuring that the company’s values and mission are reflected in each response. • Feedback Reporting: Collect customer feedback and share insights with the team to help improve products, services, and overall customer experience. • Collaboration: Work closely with the contact center team to escalate issues, share customer insights, and align on messaging.

🎯 Requirements

• You must live in: California, Arkansas, Oklahoma, or Washington. • Thrive in a remote work environment, enjoying the flexibility of working 100% from home. • Have a dedicated and quiet workspace at home that allows for focused, uninterrupted work. • Have a reliable high-speed internet connection to ensure seamless communication and productivity. • Are passionate about advancing your career. • Are interested in AI and using it to maximize your skills on the job (we can teach you how to take advantage of these tools). • Are punctual and reliable, ensuring that you consistently meet deadlines and work expectations. • Are comfortable with learning and using various software platforms, including Salesforce, Five9, and Hatch (training will be provided, if needed). • Have availability to work on weekends. • Possess strong communication and interpersonal skills. • Enjoy working in a fast pace, team environment. • Have a high attention to detail in data entry and customer interactions. • Have the ability to handle multiple tasks and work under pressure. • Hold a high school diploma or equivalent required; degree preferred. • Are able to use a computer for extended periods.

🏖️ Benefits

• 8 paid holidays per year. • 80 hours vacation per year. • 40 hours sick time per year. • Eligible to participate in the company 401(k) after 90 days! • Access to company insurance plans; purchase health, dental and vision in with pre-tax dollars and at a lower rate. • Medical: The Company will contribute 50% of the cost of the lowest plan. • HSA and FSA • Other benefits available. • Positive and inclusive work culture. • Equipment provided.