IT Services Analyst - Mid Level – Affirmative Action for People with Disabilities

🕒 August 6

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Sicredi

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

📦 Logistics

💼 Consulting

Insurance • Logistics • Consulting

Sicredi is a cooperative financial institution based in Brazil that offers a wide range of financial services, including personal and business banking, investments, insurance, and credit solutions. With over 9 million members, Sicredi emphasizes community development by reinvesting resources locally and providing personalized services to its clients. The institution operates more than 2,800 branches nationwide, focusing on a humanized approach to finance and supporting the agribusiness sector alongside individuals and businesses.

📋 Description

• Provide operational support and monitoring for meeting rooms, ensuring the preparation, configuration, and functioning of available technological resources. • Plan and develop audio, video, and videoconferencing projects for corporate environments. • Be familiar with fixed and mobile corporate telephony solutions. • Handle and support technical requests related to videoconferencing and corporate communications services. • Ensure proper integration between communication platforms, telephony, and corporate systems. • Define, monitor, and report performance, cost, consumption, and governance metrics for the services under your responsibility. • Propose and implement continuous improvements in processes, services, and technologies to promote greater operational efficiency. • Work in partnership with business areas and IT teams to define solutions that enhance the user experience. • Manage relationships with vendors, carriers, and strategic partners, overseeing deliveries and service levels. • Work collaboratively with Networks, Infrastructure, Information Security, and Support teams. • Create, maintain, and update technical documentation, operational procedures, and support materials. • Ensure compliance with information security policies and guidelines, contributing to the protection of the platform against internal and external threats.

🎯 Requirements

• Bachelor's degree completed in Information Technology, Business Administration, or related fields. • Experience with audio, video, and videoconferencing systems. • Experience with corporate telephony. • Knowledge of managing carriers and telecommunications vendors. • Knowledge of operational metrics and service governance. • Experience with documentation and process standardization. • Knowledge of Microsoft Teams Phone solutions. • Experience with agile and Lean methods, such as Scrum and Kanban. • Good verbal and written communication skills. • Ability to work well in a team and collaborate across different areas. • Customer-oriented with a focus on user experience. • Analytical and problem-solving skills. • Ownership mentality and responsibility for deliveries and results. • Proactive in identifying improvement opportunities. • Adaptability and resilience in the face of change. • Organization and self-management to operate in a dynamic environment. • Curiosity and interest in new technologies and market trends. • Ability to influence and build positive relationships with internal teams, vendors, and partners. • Affirmative action position for people with disabilities.

🏖️ Benefits

• Fixed 14th and 15th salaries • Results participation / profit-sharing (depending on seniority) • Health and dental plans with no co-pay • Well-being programs with Wellhub (formerly Gympass), nutrition, psychology, occupational health, massage, running group, and local gym • Food and meal vouchers – flexible allocation percentage between voucher cards, with no co-pay • Extended maternity and paternity leave • Daycare or nanny allowance for children up to 6 years and 11 months • Allowance for children with disabilities, no age limit • Life insurance • Private pension plan up to 8% of salary • Training platform – Sicredi Aprende, with a variety of courses • 40-hour workweek – using a time bank system • Remote work allowance (except for positions that are 100% on-site)