Mid-level IT Services Analyst – Affirmative action for people with disabilities

🕒 August 6

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Sicredi

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

📦 Logistics

💼 Consulting

Insurance • Logistics • Consulting

Sicredi is a cooperative financial institution based in Brazil that offers a wide range of financial services, including personal and business banking, investments, insurance, and credit solutions. With over 9 million members, Sicredi emphasizes community development by reinvesting resources locally and providing personalized services to its clients. The institution operates more than 2,800 branches nationwide, focusing on a humanized approach to finance and supporting the agribusiness sector alongside individuals and businesses.

📋 Description

• Provide support and operational oversight for meeting rooms, ensuring preparation, configuration and proper functioning of available technological resources. • Plan and develop audio, video and videoconferencing projects for corporate environments. • Be familiar with corporate fixed and mobile telephony solutions. • Respond to and support technical requests related to videoconferencing and corporate communication services. • Ensure proper integration between communication platforms, telephony and corporate systems. • Define, monitor and report performance, cost, consumption and governance metrics for the services under your responsibility. • Propose and implement continuous improvements in processes, services and technologies to promote greater operational efficiency. • Work in partnership with business areas and IT teams to define solutions that improve the user experience. • Manage relationships with vendors, carriers and strategic partners, monitoring deliveries and service levels. • Work collaboratively with Networking, Infrastructure, Information Security and Support teams. • Prepare, maintain and update technical documentation, operational procedures and support materials. • Ensure compliance with information security policies and guidelines, contributing to the protection of the platform against internal and external threats.

🎯 Requirements

• Bachelor's degree in Information Technology, Business Administration or related fields. • Experience with audio, video and videoconferencing systems. • Experience with corporate telephony. • Knowledge of managing telecom carriers and vendors. • Knowledge of operational metrics and service governance. • Experience with documentation and process standardization. • Knowledge of Microsoft Teams Phone solutions. • Experience with agile and Lean methodologies such as Scrum and Kanban. • Good verbal and written communication skills. • Ability to work in a team and collaborate across different areas. • Customer-oriented with a strong focus on user experience. • Analytical and problem-solving skills. • Ownership mindset and responsibility for deliveries and results. • Proactive in identifying improvement opportunities. • Adaptability and resilience in the face of change. • Organized and self-driven to operate in a dynamic environment. • Curiosity and interest in new technologies and market trends. • Ability to influence and build positive relationships with internal teams, vendors and partners.

🏖️ Benefits

• Fixed 14th and 15th salary payments. • Profit-sharing (based on seniority). • Health and dental plan with no co-payment. • Well-being programs via Wellhub (formerly Gympass), including nutrition, psychology, occupational health, massage, running groups and local gym access. • Meal and food allowance (VA/VR) with flexible percentage allocation on the cards, no co-payment. • Extended maternity and paternity leave. • Childcare or nanny allowance for children up to 6 years and 11 months. • Financial support for children with disabilities, with no age limit. • Life insurance. • Private pension plan up to 8% of salary. • Training platform — Sicredi Aprende, offering a variety of courses. • 40-hour workweek — using a time bank system. • Remote work allowance (except for positions that are 100% on-site).