Epic Application Analyst

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🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Sigma Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

⚡ Energy

☁️ SaaS

💰 $11M Venture Round - Tribold on 2009-01

Telecommunications • Energy • SaaS

Sigma Systems is a software company that provides cloud-native, API-driven BSS/OSS, product catalog, CPQ and order orchestration solutions for communications service providers and energy/utilities companies. It offers modular, TMF-compliant components and managed services — including AI-enabled automation and data-driven tools — to help operators modernize billing, monetization, and customer fulfillment processes with a SaaS and cloud-focused delivery model.

📋 Description

• Analyze and diagnose complex system issues, identify root causes, and resolve or escalate appropriately • Plan, design, implement, maintain, optimize, and support applications • Gather, validate, and translate technical requirements into design and development specifications • Collaborate with clinical users and IT teams through evaluation, design, testing, implementation, and maintenance • Address technical issues during installation and maintenance • Coordinate preparation, coding, testing, and debugging of complex programs • Design, analyze, and build workflows to meet user needs • Configure and integrate electronic and mechanical hardware with software solutions • Gather and analyze data to troubleshoot incidents; document processes and resolutions • Document design, application, and technical specifications; assist with support and training materials • Identify reporting needs and collaborate with report developers • Partner with vendors to resolve system issues and improve performance and usability • Recommend system improvements to vendors • Review upgrade and monthly system update documentation and assess impacts • Provide Tier 2 and Tier 3 end-user support • Mentor team members on technical and customer support skills • Act as project lead for complex initiatives • Participate in on-call rotation as required

🎯 Requirements

• 5+ years of Epic build experience • Willow IP Certification required • Willow Inventory preferred • Pharmacist or Pharmacy Technician certification preferred, not required • Ability to work day shift, 8:00 AM–4:00 PM • Ability to participate in an on-call rotation as required