Part Time Temporary Assistant Director for Operations

Job not on LinkedIn

🔥 1 hour ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏱ Part Time

🔴 Lead

⚙️ Operations

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Sigma Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

⚡ Energy

☁️ SaaS

💰 $11M Venture Round - Tribold on 2009-01

Telecommunications • Energy • SaaS

Sigma Systems is a software company that provides cloud-native, API-driven BSS/OSS, product catalog, CPQ and order orchestration solutions for communications service providers and energy/utilities companies. It offers modular, TMF-compliant components and managed services — including AI-enabled automation and data-driven tools — to help operators modernize billing, monetization, and customer fulfillment processes with a SaaS and cloud-focused delivery model.

📋 Description

• Review and respond to routine Handshake account requests from students, alumni, and eligible users • Approve, update, correct, or route accounts based on eligibility information • Monitor the shared Handshake operations inbox and respond to common questions • Troubleshoot basic login, activation, email verification, and profile access issues • Support appointment and service access questions and flag incorrect access • Review routine employer account and job posting questions • Identify potentially fraudulent, incomplete, or unusual employer accounts and postings for review • Perform routine data corrections and assist with small-scale data cleanup • Serve as the first point of contact for routine operational questions • Maintain notes, trackers, documentation, and handoff information • Prepare brief weekly summaries of request volume and outstanding issues • Coordinate with designated CCD staff and attend limited check-in meetings • Monitor and respond to routine VMock access and support requests • Troubleshoot VMock login, activation, module access, and resume-upload issues • Confirm appropriate VMock module and school or program assignments • Process routine VMock access, extension, and profile correction requests • Provide basic guidance on Resume, SMART Editor, Cover Letter, and Interview modules • Update instructions, templates, and process documentation as time permits • Organize shared files and administrative records • Compile frequently asked questions and recurring support issues • Assist with Handshake communications or training materials • Escalate policy questions, unusual cases, system issues, configuration changes, vendor issues, and sensitive decisions to permanent staff

🎯 Requirements

• Prior experience with Handshake or a comparable career services or recruiting platform preferred • Willingness and ability to learn the system quickly required • Comfort following established procedures and documented guidelines • Sound judgment about when to escalate rather than improvise • Strong written and verbal communication skills • Ability to communicate professionally with students, alumni, employers, and staff • Strong attention to detail when reviewing account and eligibility information • Track record of handling sensitive and confidential information appropriately • Basic troubleshooting skills • Comfort navigating web-based platforms • Ability to work independently on routine tasks • Ability to maintain clear documentation and handoff notes • Prior experience with Boston University systems and policies is a plus but not required

🏖️ Benefits

• Remote work • Part-time schedule of 20 hours per week • Temporary 2-month contract