Jewelry Expert

🕒 3 days ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Signet Jewelers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🛒 Retail

🛍️ eCommerce

👗 Fashion

Retail • eCommerce • Fashion

Signet Jewelers is the world's largest retailer of diamond jewelry, with a focus on bringing quality jewelry that expresses love and inspires trust among customers. The company owns several well-known brands such as Kay Jewelers, Zales, Jared, and Blue Nile, offering a wide range of fine jewelry and customizable designs. They emphasize sustainability and responsible sourcing in their operations. Signet aims to help people celebrate life and express love through their products while promoting human rights and preserving the environment. They have a strong market presence in the United States, Canada, and the UK.

📋 Description

• Engage with customers through chat, SMS text, and phone calls, including scheduled appointments • Provide expert advice on products and services, style consultations, and concierge shopping services • Showcase merchandise online and explain item features and benefits • Provide information about extended service agreements and financing options • Contribute to sales growth through digital sales, live selling, social media presence, store collaboration, and connected commerce • Resolve customer issues quickly and efficiently • Conduct outreach to maintain long-lasting customer relationships and build personal sales clientele • Achieve individual and team performance goals, including sales metrics, appointment booking, customer satisfaction scores, Creative Commerce standards, and quality evaluations • Participate in cross-training within the department • Attend training and meetings using on-camera technology

🎯 Requirements

• Excellent customer service skills • Sales-oriented approach with customer-first focus • Ability to achieve sales, appointment booking, customer satisfaction, Creative Commerce, and quality evaluation goals • Organized, self-motivated, and adaptable • Strong verbal, written, and interpersonal communication skills • Empathy and positivity in customer interactions • Great typing skills • Strong problem-solving and critical-thinking skills • Strong math and analytical skills • Relationship-building and follow-up skills • Proficiency with customer interaction platforms • Ability to manage multiple computer screens • Comfort with Zoom, Teams, and on-camera technology • Flexible open availability during peak retail hours, including nights, weekends, and holidays • Availability for mandatory overtime • Dedicated, distraction-free workspace • Own high-speed internet and router/modem • Ability to set up necessary equipment • Willingness to participate in departmental cross-training • Comfortable being on camera for training and meetings

🏖️ Benefits

• Up to 3 weeks’ paid training with ongoing learning and growth opportunities • Permanent full-time work-at-home arrangement • Equipment provided: computer, two monitors, webcam, headset, keyboard, and mouse • Potential career growth opportunities • Inclusive culture that promotes from within • Competitive starting hourly pay rate of $17.00 • Spanish language proficiency pay differential may be available • Required overtime opportunities for additional pay during peak periods • Referral rewards for referring family and friends who join the team and complete 60 days of employment • Comprehensive healthcare, dental, vision, and prescription insurance • Generous 401K matching after one year • PTO and paid holidays • Tuition reimbursement