Team Lead, Consumer Sales Contact Center

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Sirva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🤝 B2B

🏠 Real Estate

Logistics • B2B • Real Estate

Sirva is a global leader in relocation and moving services that provides employee relocation solutions to corporate clients and moving services to consumers. Its offerings include corporate relocation and mobility (HR/mobility services, visa & immigration, expense management, talent development, reporting & analytics), household goods moving and shipment, commercial moving, temporary accommodations, property management, home buying/selling support, mortgage services, and technology solutions to support relocations. Sirva operates a family of brands (including Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) with a footprint covering 190+ countries and 69 global locations, serving enterprise and individual clients worldwide.

📋 Description

• Supervise inbound and outbound contact center sales associates serving consumer relocation customers for signature moves and home benefits services and packages • Drive daily, weekly, and monthly sales goals and achieve individual and team sales targets • Conduct regular one-to-one meetings and team huddles • Provide ongoing coaching, feedback, and performance management • Support onboarding and training of new hires • Implement strategies to improve sales effectiveness and productivity • Perform reporting analysis and KPI tracking • Monitor call quality and adherence to scripts, compliance, and brand standards • Complete day-to-day administrative tasks

🎯 Requirements

• High school diploma or equivalent • 2–5 years of experience in a contact center or call center environment • 3+ years of leadership or supervisory experience • Proven success in meeting or exceeding sales targets • Strong communication, coaching, and interpersonal skills • Familiarity with CRM systems such as Salesforce or Microsoft Dynamics • Experience in a fast-paced contact center environment • Pipeline management experience • Incentive/commission program oversight experience • Experience with workforce management or call monitoring tools • Leadership and team development skills • Sales coaching and performance management skills • Data analysis and KPI tracking skills • Conflict resolution and problem-solving skills • Customer experience mindset • Time management and multitasking skills

🏖️ Benefits

• Comprehensive benefits package • Medical • Dental • Vision • 401(k) • FSA/HSA • Employer HSA Match • Life & Disability Insurance • Paid Time Off • Volunteer Time Off • ID Theft Protection Plan