Second Line Service Analyst

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Six Values

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

📣 Marketing

✈️ Travel

🎮 Gaming

Marketing • Travel • Gaming

Six Values is a B2B betting and gaming technology company that creates player-facing and operator-facing digital experiences for the gaming industry. They provide website and application development, hosting and infrastructure, marketing, data analytics, account management, and payment system solutions, emphasizing speed, efficiency, clarity, continuous improvement, decisiveness, and teamwork. Six Values targets betting and gaming operators seeking turnkey technology, managed services, and data-driven growth support.

📋 Description

• Own and resolve L2-level incidents escalated from L1 • Act as incident owner for complex or high-impact customer-facing issues • Actively participate in Major Incident (MI) bridges, supporting root cause identification • Investigate complex issues using logs, monitoring tools, APIs, and database queries • Maintain in-depth knowledge of products • Support SLA adherence by resolving L2 incidents efficiently • Provide L2 support during releases, hotfixes, and warranty windows • Create and maintain advanced troubleshooting guides, runbooks, and known-error articles

🎯 Requirements

• Advanced troubleshooting skills using logs, APIs, monitoring tools • Solid understanding of customer journeys, payments, and third-party integrations (iGaming experience preferred) • Experience working with Jira Service Management, Confluence, and collaboration tools (Slack, Teams) • Ability to operate effectively in live, high-pressure, customer-impacting environments • Strong analytical, documentation, and communication skills • Mentoring mindset with the ability to support and uplift L1 analysts.

🏖️ Benefits

• Professional development opportunities