CRM Associate

Job not on LinkedIn

🕒 September 10

⛰️ Colorado – Remote

infoinfo

💵 $29 - $32 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Logo of Sky Betting & Gaming

Sky Betting & Gaming

1001 - 5000 employees

🎲 Gambling

🎮 Gaming

👥 B2C

Gambling • Gaming • B2C

Sky Betting & Gaming is a UK-based consumer-facing betting and online gaming operator. Now part of Flutter UK & Ireland and the wider Flutter Entertainment group, the brand is presented alongside Betfair, Paddy Power, PokerStars and tombola as a market-leading provider of trusted entertainment to millions of customers. The company emphasizes responsible play, customer experience and uses digital platforms (web and apps) to deliver betting and gaming services, with operational presence in Leeds and registration under Flutter Entertainment plc.

📋 Description

• Build, QA, and launch Commercial CRM campaigns across XtremePush and Movable Ink, including email, push, and in-app messaging • Set up assigned sends, including audience selection, asset approval, dynamic content, personalization, scheduling, and deployment • QA campaigns across devices, verifying links, offers, segmentation, and personalization • Monitor active sends and resolve or escalate deployment issues • Strategize and execute real-time CRM sends tied to sporting events • Troubleshoot customer service contacts related to CRM campaigns and promotions with Promo Ops • Investigate customer-reported issues, identify root causes, and drive resolution • Monitor Slack channels for breaking developments and last-minute requests • Maintain campaign calendars, trackers, and documentation using Airtable or similar tools • Templatize recurring campaigns and streamline build workflows • Use AI tools and automation to support drafting, QA, and reporting

🎯 Requirements

• 1+ years of experience in CRM, marketing operations, or campaign execution across email, push, and/or in-app channels • Exceptional attention to detail and a strong QA mindset • Strong organizational skills and ability to manage multiple campaigns, requests, and deadlines within a part-time schedule • Passion for sports, betting, and gaming products • Calm, solutions-oriented approach to troubleshooting in a fast-paced, live environment • Bachelor's degree in Marketing, Sports Management, or a related field, or equivalent experience • Strong autonomous work ethic and ability to execute projects end to end without immediate feedback and direction • Ability to work every Friday, Saturday, and Sunday • Preferred: Hands-on experience with XtremePush, Braze, or similar CRM platforms, and personalization tools such as Movable Ink • Preferred: Experience with Airtable or similar planning and tracking tools

🏖️ Benefits

• Benefits information provided at https://benefitsatfanatics.com/ • Potential in-person onboarding components, including Launching into Better: LIVE for eligible full-time, non-seasonal hires

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