Technical Support Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $59.6k - $100k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

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Skydio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🔧 Hardware

🤖 Artificial Intelligence

🔐 Security

💰 $170M Series E - Skydio on 2024-11

Hardware • Artificial Intelligence • Security

Skydio is a manufacturer of autonomous drone systems that combine advanced onboard artificial intelligence, sensors, and cloud software to automate flight for inspection, security, public safety, and mapping missions. Its product family (including the X10, X10D, R10, docking stations, and software such as Skydio Autonomy and DFR Command) is designed for rapid situational awareness, automated inspections, site security, and Drone-as-First-Responder deployments for government, utilities, and enterprise customers. Skydio delivers integrated hardware, software, and services to enable safer, faster, and more autonomous operations in challenging environments.

📋 Description

• Deliver premier technical support to drive customer satisfaction • Know Skydio drone, controller, and cloud products inside and out • Be the Voice of Customer frontline to other Skydio teams • Use clear and empathetic communication to resolve issues • Engage in regular pre-released product dogfooding and give feedback • Proactively participate in building support processes that enhance customer experience • Own your work and contribute to operational excellence

🎯 Requirements

• 5-7 years of Technical Support experience with drones/UAV/UAS • Previous customer support experience in utilities, transportation/infrastructure, or public safety organizations • Willing to work a flexible schedule • Effective collaboration with team members • Strong verbal and written communication skills • Proficient in technical troubleshooting and familiar with triage and escalation workflows • Passion for drone, cloud, and IoT technology • Experience with multi-channel customer communication (phone, chat, and email) • CRM technology experience, with Zendesk or Salesforce Service Cloud preferred

🏖️ Benefits

• Health insurance • 401K savings plan • Paid vacation time • Sick leave • Holiday pay