Technical Support Specialist

🕒 June 5

🇺🇸 United States – Remote

💵 $59.6k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Skydio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🎖️ Defense

🏭 Manufacturing

📦 Logistics

💰 $170M Series E - Skydio on 2024-11

Defense • Manufacturing • Logistics

Skydio is a manufacturer of autonomous drone systems that combine advanced onboard artificial intelligence, sensors, and cloud software to automate flight for inspection, security, public safety, and mapping missions. Its product family (including the X10, X10D, R10, docking stations, and software such as Skydio Autonomy and DFR Command) is designed for rapid situational awareness, automated inspections, site security, and Drone-as-First-Responder deployments for government, utilities, and enterprise customers. Skydio delivers integrated hardware, software, and services to enable safer, faster, and more autonomous operations in challenging environments.

📋 Description

• Deliver premier technical support to drive customer satisfaction and brand evangelism • Learn Skydio drone, controller, and cloud products in depth • Assist pilots and drone operators with product features and troubleshoot software, hardware, and cloud issues • Recommend best practices for safe and effective flying • Use knowledge guides and flight diagnostic tools to resolve customer issues • Collaborate with cross-team experts to resolve issues thoroughly • Capture data to inform product, process, and service improvements • Serve as the frontline Voice of Customer to support continuous product improvement • Resolve issues limiting UAS fleet utilization through written and verbal communication • Develop subject-matter expertise in aspects of the Skydio UAS platform and share knowledge with team members • Participate in pre-release product dogfooding and provide feedback • Build and improve support processes and customer experience • Own assigned work and contribute to operational excellence and low-effort customer support experiences

🎯 Requirements

• 5-7 years of Technical Support experience with drones/UAV/UAS • Previous customer support experience in utilities, transportation/infrastructure, or public safety organizations • Willingness to work a flexible schedule within a 10 to 7 hours of operations • Motivated self-starter with strong verbal and written communication skills, attention to detail, and time-management ability • Proficient in technical troubleshooting, problem-solving, triage, and escalation workflows • Passion for drone, cloud, and IoT technology and willingness to learn new skills • Experience with multi-channel customer communication including phone, chat, and email support • CRM technology experience; Zendesk or Salesforce Service Cloud preferred • Prior support experience within a 360 customer success retention and renewal team is a plus • Must be able to work the specified working hours: Wednesday to Friday, 7 AM - 5 PM MT, and Saturday, 6 AM - 4 PM MT • May require up to 10% travel to regional customer sites • For positions located in the United States, employment eligibility is verified through E-Verify

🏖️ Benefits

• Equity in the form of stock options • Comprehensive benefits package • Relocation assistance may be provided for eligible roles • Group health insurance plans • Paid vacation time • Sick leave • Holiday pay • 401K savings plan