Senior Full Stack Engineer – Customer Service

Job not on LinkedIn

🔥 5 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $180k - $200k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Skylight

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏭 Manufacturing

📣 Marketing

💼 Consulting

💰 Venture Round on 2020-09

Manufacturing • Marketing • Consulting

Skylight is a company that offers digital picture frames and calendar devices designed to bring families together and simplify household organization. Their products include a Skylight Frame, which allows users to share photos and videos with loved ones through an anti-glare touchscreen display, and the Skylight Calendar, which displays everyone's schedules in one interactive device. These products are easy to set up, do not require a subscription, and aim to keep users connected and organized. Skylight frames and calendars are touted as great gifts, especially for keeping family memories alive and ensuring ease of communication among multiple family members.

📋 Description

• Work closely with Customer Success and Engineering to identify and address common customer pain points • Improve internal tools and systems used by the Customer Success team • Design and maintain robust APIs • Integrate with third-party systems • Streamline customer workflows • Track down and resolve difficult bugs • Implement, test, and maintain reliable backend services • Own projects end to end • Design and build features with non-technical stakeholders • Improve core systems and customer experiences

🎯 Requirements

• 6+ years of experience with Ruby on Rails, Typescript, React/React Native • Strong engineering foundation • Track record of implementing, testing, and maintaining reliable backend services • Experience owning projects end to end • Passion for improving customer experience • First-rate communication in code and human language • Ability to contribute to deep technical discussions across team and tech stack boundaries • Experience working closely with non-technical stakeholders • Ability to design and build customer-focused features • Ability to improve system performance and functionality • Experience building reliable APIs and integrating with third parties

🏖️ Benefits

• Competitive Salary + Equity Package • 401K matching • Wellness, learning, and home-office budgets • Health, Dental & Vision Medical Plans • Tremendous autonomy to set the direction of your work • Unlimited PTO • Company holidays on the first Friday of every month (Except November, December. & January) • Paid time off