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Call Center Agent

Job not on LinkedIn

🕒 January 20

🏄 California, Washington – Remote

infoinfo

💵 $16 - $18 / hour

⏳ Contract/Temporary

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

Where this job comes from

Posted on SkySource Solutions's careers page, not through a job board

First seen by Remote Rocketship January 20

Still open on SkySource Solutions's site. Checked 3 hours ago.

Logo of SkySource Solutions

SkySource Solutions

51 - 200 employees

Founded 2017

🎯 Recruiter

🤝 B2B

Recruitment • B2B

SkySource Solutions is a national staffing firm headquartered in Berea, Ohio that specializes in recruiting and placing contract, contract-to-hire, and direct-hire talent across the United States (licensed in 45 states). It operates as a Managed Service Partner for mid-size and enterprise clients, providing workforce solutions including payroll servicing, national partnership support, and comprehensive candidate vetting. The company places candidates in disciplines such as accounting and finance, office and sales, engineering, IT, skilled trades and warehouse, and clinical and non-clinical healthcare, and offers candidate services like resume coaching, interview prep, benefits, and ongoing support.

📋 Description

• Handle inbound customer calls and provide accurate, timely solutions • Assist customers via chat and email • Provide advice on lawn and garden products and care • Troubleshoot product issues and guide customers step-by-step • Process orders, returns, and warranty claims • Document customer interactions in Salesforce and track resolutions • Collaborate with internal teams to ensure customer satisfaction • Stay informed on company policies, promotions, and product offerings

🎯 Requirements

• 1+ years of experience in customer service; call center experience preferred • Ability to navigate multiple systems • Salesforce experience is a plus • Strong verbal and written communication skills • Skilled at troubleshooting and resolving issues • Willingness to work evenings, weekends, and holidays • Must work Monday, Friday, and Saturday • Saturday work required on a rotating schedule • Must work East Coast Time Zone operating hours • Lawn/garden knowledge, remote work experience, and Google Suite familiarity are nice to have

🏖️ Benefits

• Potential contract extension through July • Flexible scheduling with multiple shifts available • Remote work arrangement • Rotating schedule with split days off

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